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    • Hey,  I've messaged my husband but he is not contactable while he is in work. As soon as he is on his way home I will find out which finance company we used. I'm so sorry, I just don't know.
    • Okay, I have read your claim form. A pity you didn't come to us earlier. You haven't pleaded any legal basis for your claim and you haven't cited the Contracts (Rights of Third Parties Act. How long have you been aware of this forum? We will have to bring that out later when you do your witness statement. Once again, do the reading very carefully. I suggest that you wait until Monday before coming back here and confirming that you have read everything. And in particular, as I have indicated, read the thread which I posted above very carefully and in particular we the details of the contractual terms which were discovered and get a copy for yourself. Post a link to them in this thread as well for other people to see. They are relying on the fact that you don't have a direct contract with them and they are referring to a contractual term which is apparently in the contract between them and Packlink which specifically excludes third parties. You will definitely want to see this. They have tried to rely on this before but they have never produced the contract. In your witness statement you will have to request that they produced the contract in court. In terms of the mediation, frankly we would have advised you to decline mediation. It's all done secretively. Nothing is ever revealed and of course they will try to get you to compromise on the amount of money you are claiming. We would strenuously suggest that you don't give up a single penny. Do the reading that I have suggested, find the details of the contract which I have told you about which accepts direct liability to you, the customer – and post it here.
    • If there is no reply to the "nasty" mail in 48 hours, then please come back here and we can assess what to do.
    • In particular, read this thread carefully. it is a very long thread but be patient with it. Eventually you will come to the witness statement and also had a point where it was discovered that Packlink's terms and conditions make it clear that Evri have a direct responsibility to the claimant and the judge awarded full judgement to the claimant on that basis. We have applied for the transcript but it will probably take six weeks or so. If you're mediation fails and you go to trial then I'm sure that the transcript will be available for you. It puts an end to the claim by Evri that you should claim against Packlink and it puts an end to any need to rely on the Contracts (Rights of Third Parties) Act 1999
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi Everyone.

 

I have a question which has rattled on in one form or another with my present company and previous employers.

I work in I.T im called a field service engineer, I get my calls via a pda and therefore work from home using a company vehicle to get to service calls both locally and on occasions several hundred miles away !!!

 

It is company policy that we work the first and last half hour of the day unpaid, this of course adds up over a years, in fact its equivelent to our holiday entitlement.

 

My question is, can employers do this, it seems a grey area in general, I have spoken with people in simular roles, some are docked pay some are not, any advise would be really appreciated, if possible could any respondants please post links to relevant details

 

Thanks again

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You say that it is company policy, so presumably this would be a term of your contract?

 

I would imagine that it is to help fit in with the Working Time Directive, whereby actual hours worked may not exceed 48 (unless by opt out) but for the purposes of calculation, normal travelling time to and from work is not included. As you do not have a fixed place of work it has been determined that a nominal 1 hour a day may be considered reasonable to account for the fact that some of your working day involved getting to the first job and home from the last.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Hi sidewinder, thanks for the reply, no there is no mention in our contract, we work a standard 37.5 hour week, without going into details about the split shift which is over a six week period, basically over six weeks we average 37.5 hours per week, we start at 08:30hr and finish at 19:30hrs on a scheduled working day, one hour is unpaid lunch, the contension comes with starting at 08:30 when we are not paid until 9am and finishing at 19:30pm when we are only paid up until 19:00hrs, surely we start work the minute we get in the vehicle? I nor my collegues can find anything under working time directive or emplyment law regarding this unpaid work hense me posting here.

 

Many thanks

 

Duke

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Do you always finish at 19.30, or are there days you might have a couple of short jobs near home and be back an hour or two early? Is there any allowance for that sort of thing built in?

Or are you using 19.30 as an example finish time where the last half hour of your working day is unpaid (so a 17.30 finish day is paid to 17.00)?

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...but for the purposes of calculation, normal travelling time to and from work is not included. As you do not have a fixed place of work it has been determined that a nominal 1 hour a day may be considered reasonable to account for the fact that some of your working day involved getting to the first job and home from the last.

 

However it could be argued that in this case, since the employee has to travel to reach his clients, part of the working day that SHOULD be paid is the time taken travelling to visit clients when this is a regular part of the job.

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Do you always finish at 19.30, or are there days you might have a couple of short jobs near home and be back an hour or two early? Is there any allowance for that sort of thing built in?

Or are you using 19.30 as an example finish time where the last half hour of your working day is unpaid (so a 17.30 finish day is paid to 17.00)?

 

Not sure if ive made myself clear, I am paid from 9am to 19:00pm, but actually work from 8:30am to 19:30pm becuase i work from home, im trying to establish if my employer can legally do this.

 

Of course i sometimes get home earlier than 19:30, but i also sometimes get home a lot later, this is all expected as a Field Service Engineer, my gripe is that we are not paid for the two half hour periods mentioned, which mounts up to a considerable time over a year.

 

Thanks for reply

 

Duke

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