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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Anyone Who Can help with Scottish Law!!!


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Hiya,

 

I think they are settling out of court at the moment. I got paid £5402 this month after my LBA. It took them about 3 weeks tho. I phoned them to chase things up which may have helped.

 

 

W

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Can one of the Mods please help, I have been doing this with my neice and we put in a small claims action (this is her first) and we have recived a letter from the court saying that the RBS is defending their claim and we have to appear next thursday!!! Now we are really Sh**n ourselfs, is this what is happening. I submited a small claims summons at the same time so just waiting on mines coming through.

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Hi Nicola, it is pretty standard for them to enter a defence. This happened with me twice, but, with my bank they put the money straight in my account two days before the hearing and just sent me a letter.

It is also well known for them to enter a defence then not turn up at all and you win by default.

Unless you have made some big mistake, i wouldnt panic yet, just keep checking the bank account!!

Hope this helps, and remember, if you dont get a reply on here, you can always PM someone or even pop in the chat room were there is usually someone who can help!!

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This is your niece's claim that we're talking about? As long as you're clear on the points, and reason that they have taken money from you unlawfully, then even if you do have to go to court, you'll be fine.

 

You've got all day today for the money to go in, and then toorrow AM too, so it'll probably turn up.

 

Stay brave, you'll be fine

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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Yes it's her claim we are helping each other one as daft as the other!! My date is for next week!! I just hope they put the money in tomorow or ealse we will be a right pair.

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I really need urgent help my neice has just had an email saying the bank will pay her without interest, we are due to go to court tomorow any idea what I should do we also included royalty gold fees which they have deducted this is just her 1st small claims summons, intotal they have taken off her 2K!!

 

Urgent advice needed!!

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I really need urgent help my neice has just had an email saying the bank will pay her without interest, we are due to go to court tomorow any idea what I should do we also included royalty gold fees which they have deducted this is just her 1st small claims summons, intotal they have taken off her 2K!!

 

Urgent advice needed!!

do you not have a number you can call them on and tell them thanks but no thanks. It is full payment in your account or see them in court. You could also try to reply to their email with the same but atleast calling someone you now they have heard you loud and clear.

 

Good luck. Remeber it is all your neice's money not the banks.....

If I have helped click my scales....

 

Find my threads by clicking here

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Ok going to get her to phone them it's just because she made a mistake puting the Gold charges on I was afraid the whole thing would fall flat I have the letter from the bank but it will not let me copy and paste, they have to have an answer by 2.30

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Ok going to get her to phone them it's just because she made a mistake puting the Gold charges on I was afraid the whole thing would fall flat I have the letter from the bank but it will not let me copy and paste, they have to have an answer by 2.30

Remember it is your case, not theirs. You set the timelines not them.

 

I know it is quite scary the thought of court but it really isn't bad atall. I have been 3 times now and the judges understand we are not experts and are very helpfull. Just make sure you are prepared and have all your info to hand. The 1 big thing is to know where all your info is. Go throug it and tag the key bits with postits.

 

But most of all enjoy the experience.

 

It is them that have acted unlawfully.

 

good luck with the dealines though. Fingers crossed.

If I have helped click my scales....

 

Find my threads by clicking here

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Don't despair!

 

Hang on in there!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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Think my neice is redy to cave in after this email, she dosent want to wait another 2 weeks and I think she is getting scared.

 

 

 

note that you are willing to settle for the original amount. The charges applied to your account amount to £720.

 

The offer of settlement we have made to you includes a refund for every charge applied to your account, together with judicial interest and a refund of your court fee in warranting the summons.

 

Your schedule includes judicial interest from the date that each charge was applied to your account. Judicial interest may only be sought from the 'date ofc itation' of the court proceedings. According to Scottish case law, it is only when a judicial demand has been made that any monies due can be said to be 'wrongfully withheld', creating an entitlement to demand interest. According to Scottish case law, the court does not have discretion as to the date from which liability for interest should run in an action for payment/recovery of money wrongfully withheld.

 

The matter calls in court tomorrow. We could request a continuation of the proceedings for two weeks in order to reachs ettlement. However, the offer made to you includes a refund of every charge applied to your account plus expenses. It is highly unlikely that the offer made to you will be increased.

 

Kindr egards

 

Karen McCutcheon

Trainee Solicitor

Group Litigation

The Royal Bank of Scotland plc

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