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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SLC vs Old Recotry ***WON***


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Oops, sorry, but you may have made a wee mistake.

 

You should have sent all three copies to your local court.

 

They are all processed and stamped, then one copy is served on your defendant (SLC) and a duly processed and stamped copy sent back to you.

 

 

Go down to your local court and give them another two copies to add to the one you sent, apologising for your mistake.

Edited by noomill060
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  • 2 weeks later...
  • 2 weeks later...

Try this, Ive rewritten your letter, removing some bits that didnt make sense and added some bits that do.

 

The solicitor refered to at Harper Macleod is the one I dealt with. the email addy was genuine at the time.

 

 

 

 

 

 

 

• I have a satisfactory arrangement set up to pay off the arrears on my 98/99 loan. As far as I am aware, these arrears will be paid in full in December 2008, I wish to keep this arrangement in place.

 

• With this in mind, I regard your condition that I repay arrears as mischievous and will be delighted to to draw the Judge's attention to this should the opportunity arise.

 

• I believe these charges have been unfairly and unlawfully debited to my account, (contrary to UTTCR) thus unlawfully increasing the balance.

 

Interest naturally accrues on the outstanding total balance.

 

Clearly, interest has been levied unlawfully on the charges. Any claim to the contrary can only be construed as ignorant, foolish nonsense or an intentional attempt to profit from the aforementioned unlawfully applied debits.

 

I note that SLC has never provided any evidence to the contrary.

 

 

• I did not state that the Student Loans Company repaid customers for charges they hadn’t yet paid. I am aware that SLC have removed charges and interest unlawfully applied thereon, from other accounts and can provide court claim numbers, full documention in the matter from SLC's solicitor at Harper Macleod (Ms Stephanie Lyn).

 

I believe Stephanie can be contacted at:

 

xxxxxxxxx@XXXXXXX (real addy sent by pm to old rectory)

 

 

My conditions for withdrawal of my claim remain as stated in my PoC.

 

a) full refund/removal of unlawfully applied debits and refund/removal of interest subsequently applied thereon.

 

b) court fee

 

c) interest on the above, at the rate of 8% per annum, pursuant to the County Courts Act 1984.

 

 

Your are reminded that you are the defendant in this case and you are not in any postion to set conditions.

 

I repeat, the only acceptable outcome is, as stated in the Particulars of Claim, refund/removal of charges, refund of interest accrued and court costs.

 

Do not insult my intelligence further.

Edited by noomill060
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They are correct in that the onus is always on the claimant (in this case, yourself) to show that money is owed. The defendant (in this case SLC) doesnt need to prove otherwise.

 

What is the total amount you are claiming?

 

(Charges + interest + court fee + the county court interest @8%)

 

 

 

 

How much have they offered you?

 

 

Any claim to the contrary can only be construed as ignorant, foolish nonsense or an intentional attempt to profit from the aforementioned unlawfully applied debits.

 

- Told me that this could be construed and seen a libelous.

 

 

What - in a private email? Libel is a published comment which exposes an indivual to:

 

Hatred, ridicule or contempt or which causes him to be shunned or avoided or which has a tendency to injure him in his office, trade or profession in the estimation of right-thinking members of society generally.

 

SLC is a government department, not an individual.

 

The person who wrote that email to you clearly has no idea what they are on about. They are just trying to mess with your head.

 

(Dont panic, they havent even entered a defence yet!) :-)

Edited by noomill060
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SLC only charge interest at the rate of inflation, so it would not be very much and I didnt bother with it.

 

Ive just checked my POC and what I claimed for (and got) was:

 

Removal of charges

 

Court fee

 

Interest charged at 8% p.a. from the date of each charge.

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Heres part 5 of my PoC:

 

5) Accordingly the Applicant claims:

 

a) the removal of the amounts debited to the Account in respect of unlawful charges in the sum of £212.

 

 

b) Court costs;

 

c) Interest pursuant to section 69 County Courts Act 1984 as set out on the attached list of charges, or at such rate and for such periods as the court deems just.

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OK, Ive re-read your thread from the start.

 

They have removed the charges and they want to reimburse the money you have already paid plus an extra £30. Correct?

 

They have refused to pay you court fee but they want to pay you £30?

 

 

They dont seem to realise that when a claim is filed you can claim an extra 8% county court interest.

 

OK.

 

So, they have basically given in all bar the shouting and dont want to go to court.

 

How much was the court fee? About £30?

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Simply write back telling them that your terms of settlement are as stated in your PoCs,

 

You accept their current offer as part settlement only and that you will be pursuing them in Court for the total, including 8% County Court interest calculated at a daily rate on each charge until full settlement and that you look forward to receiving their defence and meeting their representative in Court.

Edited by noomill060
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The County Court interest has nothing to do with what you have or havent paid.

 

It is awarded by the court for being messed about.

 

They had a chance to settle before you started legal action.

 

By forcing you to start your legal action they have caused you hassle, which the law says the court can award you 8% more than you are actually claiming, in compensation for that hassle.

 

(basically speaking)

Edited by noomill060
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Yes, that letter sounds good.

 

After that, sit back, let them stew and wait for whatever bull poo they come up with as a defence.

 

You could also make mention that you will also ask for expenses should they enter a defence but not bother turning up.

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Do you have a letter or email from SLC claiming they will pursue you for costs?

 

If so, tell them you are well aware that costs are not awarded in Small Claims, but that you regard this threat as an attempt to intimidate and will draw the Judges attention to this as well.

 

(Judges dont like intimidation!) :D

Edited by noomill060
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Following your e-mail today I would like to make the following as a final comment;

 

• My terms of settlement remain as stated in my Particulars of Claim,

 

• I accept your current offer as ‘part settlement’ only

 

As a consequence, I will be pursuing the Student Loans Company in Court for the balance, including 8% County Court interest calculated at a daily rate on each charge until full settlement.

 

I will also draw the Judge's attention to the following, should the opportunity arise:

 

a) claim number xx/xxxxxxx at xxxx and SLC's response

 

b) your clear attempt to intimidate by asserting that costs would be pursued, despite the fact that costs are not awarded in Small claims

 

Should you enter a defence, and subsequently waste my time and the Court's, I will ask for an Expenses Order.

 

 

 

I look forward to receiving your defence and meeting your representative in Court.

Edited by noomill060
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