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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Excessive charges


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Whilst working in Kuwait i kept my LloydsTSB account active. Expenses built up as i was running my house in England + one in Kuwait. The first month proved difficult. I skipped depositing money in my account in the belieave that i good make it up. What i did not expect was the BANK profiting. The started by bouncing DD's and charging for them. Small DD's like £7 TV lisence attracted £25 charges. Before i knew where i was i was over my OD limit. Each month i paid in £2500 only for it to be gobbled up by the bank. £456 on their loan (paid) and £230 on their Credit Card (paid). All the rest, DD's and mortgage were kicked back and charges levied. On average £1200 a month in various charges made up by DD's going back, reverse charges from the DD requester, interest etc etc. The bank phoned me in Kuwait and i asked that they cancel all my DD's. They did but allowed each company to reinstate them resulting in more charges. Even though theyknew i was abroad they continued to write to me in an empty house. The refused to email me telling me what they were returning. Eventually i returned home and sorted everything out with all my companies. Brought all accounts up to date but not before 2 defaults on loans were racked up, a house repro started. The result is that i have now sold my house, paid everyone off and tried to claim back the £9000 in charges made. The bank reponse "we did write to you but you did not reply and you knew about the charges cos they are on the back of your statements. No refund!". Never received the letters or statements...i was abroad and they knew it! What to do?

 

John :( :( :confused:

[email protected]

07871 442622

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