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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EXPERIAN... The final battle commences


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I'm hoping I'm wrong here, but you seem very, very disillusioned, I have to say.

 

I'm with you all the way, in that you have a very good argument.

 

There is an alternative, though...

 

They don't cave in, as you say, and you do get to Court. Because of the interest you've generated on this thread, that is more likely now. Also because of this interest is the Judge less likely to actually deal with your case and refer it to the High Court. Along with a High Court referral, are you going to face thousands of pounds worth of costs. Do you think this will bother them? I don't!

 

"Attacking the head of the snake is one thing, but just be sure you've covered yourself with a shield against the sting in the tail, should it rear around and come at you unexpectedly"

 

car2403, "EXPERIAN... The final battle commences" post #85

 

;)

 

The above Quote, is like somebody throwing a bucket of cold water over a person!

 

The CRA's have been processing consumers subject data now for many years, they have no legal obligation so do so; it is simply just standard industry practice...It is NOT 'The Law'. It all started way back in the days of the mail order catalogues.

 

I for one am enraged over the incorrect, unjustified and unwarranted data that they process in relation to me. THE CRA's have no legal right to process such data and even if they did, the CRA's apparently do not even bother to check as to whether the data is correct, which is a breach of The Princoples, in itself.

 

Enough is enough, time to fight back for 'Our Legal Rights'.

 

AC

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car2403 & Mistermind are probably correct with their warnings.

However, the British Consumer (The Electorate) cannot be toyed with.

The British/UK Consumer has "RIGHTS' under the Data Protection Act, CCA, UTTCR'S & The European Convention of Human Rights; let us not forget this!

 

Perhaps a 'Class Action' may prove a better and less risky route for the individual.

At the end of the day, what is ocurring re:unchecked, unvalidated processing of consumers data for money; is both wrong, immoral and a scandal to this country.

Furthermore, many people are suffering hardship and great difficulties that, has been/is caused by this wanton processing of personal subject data by the credit reference agencies.

 

AC

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  • 2 weeks later...

I have had some dealings with the nasty Mr. Han...Cock.

 

I note that he is spouting Reg.3 Of the Consumer Credit Cancellation Notices and Copies of Documents Regulations 1983.

 

Throw back Reg 7 at him;

 

7(1) Where an agreement has been varied in accordance with section 82(1) of the Act, EVERY COPY OF THE EXECUTED AGREEMENT given to a debtor, hirer or surety under any provision of the Act, other than 85(1) SHALL INCLUDE either-

 

a) an easily legible copy of the latest notice of variation given in accordance with section 82(1) of the Act relating to each discrete term of the agreement which has been varied;

 

or

 

b) an easily legible statement of the terms of the agreement as varied in accordance with section 82(1) of the Act.

 

Reg 7. refers to a copy of the EXECUTED AGREEMENT and that sub sections a) or b) are in addition to this AND NOT ANY ALTERNATIVE TO SENDING THE ACTUAL EXECUTED AGREEMENT!

 

Mr. Hancock is simply giving you his interpretation of the regulations, Mr Hancock is wrong.

 

Angry Cat

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angry cat this is from the cca1974 act or is it from one that mr hancock is quoting.

 

It is from:-

The Consumer Credit Cancellation Notices and Copies of Documents Regulations 1983, as referred to by Mr. Han Cock.

Furthermore it is the interpretation provided by The Trading Standards Service, who are the enforcement officers of the "Act".

 

The Banks and now Mr Hancock appear to rely on the Reg 3 argument but this can clearly be challenged by Reg 7.

 

To reiterate Mr. Hancock is only quoting his 'opinion' or interpretation of legislation.

 

AC

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I realise that this thread is about experian. However, I would appreciate your views on the followng the following letter that I have received from Equifax, which is in response to this:

http://www.consumeractiongroup.co.uk/forum/show-post/post-1588841.html

 

Dear AC

 

Re: Credit Agreement - Link Financial MBNA

 

The Client concerned has investigated the accuracy of the information above and has verified its accuracy. In their response they have advised they have supplied documents to you directly as requested. Any disputes regarding charges should be directed ro MBNA. Therefore, the information remains unchanged.

 

This information is supplied and owned by our subscribing clients and as such we do not have the ability to amend the information without written authorisation from them. If you are unhappy with the outcome of your dispute we suggest that you contact the company concerned with any additional enquiries and they will advise you further.

 

Equifax Customer Services"

 

 

I am enraged, as I requested that Equifax remove the inaccurate defamatory data that Link are processing...

 

The original creditor was MBNA, they sold the debt to Link whilst the account was in dispute over PPI and S78 CCA.

The alleged Credit Agreement has been deemed irredeemably unenforceable;

I have pursued Link for documentary evidence that they are legally entitled to collect on the debt, however, I have not received any proof; Link do not have my consent to process but Equifax refuse to remove siad data.

 

Any advice would be greatly appreciated.

 

Thanks

 

AC

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  • 1 month later...

Hi Guys,

 

I recently sent a similar letter to finlander's to Equifax and

received this response:

 

http://www.consumeractiongroup.co.uk/forum/credit-reference-agencies/156909-my-equifax-response.html#post1673747

 

I would be grateful if someone could take a look and provide an opinion, as the letter just doesn;t make sense to me!

 

Equifax have stated "Although the credit agreements are held by the CRA's"

Equifax cannot hold a valid credit agreement for the disputed acount, because there isn't one!

 

Any ideas on a response?

 

AC

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