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    • Hi All. A family friends car was having issues when she was on a trip visiting family up north at the begining of January.  She ended up leaving it at my friends garage in the same location, who parked it on his forecourt to investigate the issue, howver he said most likely it is beyond economical repair as its a serious gearbox fault. In the meantime i replaced her car with one of my spare cars. The insurance on the car then expired in at the end of January.  When the insurance expired, I sent a paper V890 paper as i didnt have her V5 Reference number in hand to do it online (i have a copy of this).  She didnt mention she hadnt recieved any confirmation as she didnt know if she would get one.  She then cancelled her road tax at the end of March (i think) as she was paying by DD. She then was travelling up north so didnt get her ,ail until last week. She recievd a letter dated 09/04/2024 stating she had failed to insure the vehcile and there was a £100 fine which could be reduced to £50 if she respons by 11/05/2024.  As soon as we noticed, i got her to dig  out the V5 and SORN'd the vehicle.   My friend has been a bit slow in checking the fault, however i suspect it will still be scrapped and is still on his forecourt. Is this possible to appeal?
    • worthy to not forget Just to let you know this bunch Kensington have been fined £1.225m by the financial regulator for treating borrowers who were in arrears unfairly. Claim those charges back plus the interest and tell them not to add any more to the account. There are a few news stories here you can get the info for a letter to send to them. http://news.bbc.co.uk/1/hi/business/8615870.stm  
    • Hi All. I went to visit a family friend in Rochdale on a new housing estate opposite a old row of houses. The location is Royle Road, Postcode OL11 3PE. I was originally parked in parking bays outside the old houses, then moved the car, when I noticed my tyre was flat, so parked on what looked like double yellows to use his air pump to check and inflate the tyres before we left the house.   In the time i went inside to sort the pump and power supply i got a PCN.  The tyre then got changed (has a puncture) and we left. PCN Number:         RE######## Date:             04/05/2024 Time:             20:36 Observation:         20:34 to 20:36 Reported location:     Royle Park Road Reason:        Parked in a restricted street during prescribed hours (Code: 01) I believe this PCN is not correct and has grounds to appeal: 1. My friend who moved into the property around 6 months ago, swears that even though it has old double yellows marked, they are not current or council marked.   He said the property development company had said they had marked them for ease of access during development. 2. The road i was parked on was Royle Road.  The PCN was issued for Royle Park Road, which is about 400 yards up the road. 3. There are no sign posts or marking showing parking  restriction hours in the entire area (there maybe on Royle park Road). I have attached a map of the Location where i parked as a red dot. I have 2 questions: a.  Is there a way to check where double yellow lines are marked on some register to check if they are current? b. Can my grounds of appeal simply be, wrong location, wrong offence? Thanks in advance. Map_20240505.pdf
    • you made it very confusing, though i doubt any of it was ever read by the delivery franchise for DPD. your saving grace might well be you didn't select your own address (though if you are all the same postcode..??) and neither mentioned a safe space other than another neighbour. but with the actual delivery address on the parcel, it appears the driver had a choice of 3 addresses, all under the same post code with differing house numbers. so chose the label one but left it on your doorstep. play it carefully and along with the photo and the retailers requirement you should be ok.   dx  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello everybody,

 

My first post on this site - I wanted to tell you all with problems with bailiffs, particularly Drakes Group, that stick by your guns - you can win. I did.

 

My story starts back in September last year when one afternoon out of the blue arrived a bailiff officer on my front door - a Drakes Group bailiff.

 

I didn't answer the door, was out the back at the time. Came in to see him put something through the letterbox and drive away.

 

First I thought it was just a double glazing flyer or something. Then when I read it I realised he was a bailiff.

 

I immediately phoned him and asked him what the hell all this was about. He just referred me that is for a PCN dating back to September 2005.

 

This PCN was for being in a bus lane. I never received the PCN in the first place and was astounded at this. Contacting the relevant local London authority got me nowhere. As expected "nothing to do with us, it's gone to the bailffs".

 

Frightened by "stories" of bailiffs and not having any money to get a solicitor involved I was beside myself with worry.

 

My first problem was the bailiff from Drakes, who by now had visited 3 times. I never answered the door to him. On his last visit he left a notice saying he would be back that weekend to remove my property.

 

Before I could attack the problem of the PCN I had to stop the bailiff and put the PCN back in the control of the local authority where they would deal with me. Drakes contact number is just a recorded message that dumps you. Letters would take too long so I faxed them from work. Making sure I printed out the fax transmission report as proof of sending.

 

That's my first bit of advice - ALWAYS, ALWAYS GET PROOF OF SENDING. IF POSTING SEND REGISTERED POST (usually about £1.04 for a normal sized letter, or £4.30 for "track and trace") GET A CASH RECEIPT FROM THE POST OFFICE TOO ALONG WITH YOUR RECORDED DELIVERY COUNTERFOIL.

 

ALWAYS PRINT OUT A COPY OF YOUR LETTER FOR YOUR FILES. IT'S NO USE SAYING "It's OK, it's on me hard drive". PRINT A COPY AND STAPLE THE COUNTERFOIL AND RECEIPT TO IT. YOU CAN NEVER HAVE TOO MUCH PAPERWORK - IT'S ALL WORTH IT IN THE END.

 

Now, to cut a long story short - I did a lot of research on the web and found out from lots of really good websites and kind words from TomTubby on here what the situation was.

 

First of all I filed a "Late Statutory Declaration" with the TEC (Traffic Enforcement Centre" in Northampton.

 

This got the Warrant of Execution revoked and therefore removed the bailiff out of my way, supposedly and returned the owness back to the local London authority where I successfully challenged the PCNs (there were 3 of them and only one had gone as far as the courts, the middle one by 18 months! Go figure!)

 

With advice from TomTubby and Neil Herron of parkingappeals dot co dot uk it was very easy - AND I DO MEAN VERY EASY - to get these PCNs cancelled. Putting me in the light that the London authority were just "trying it on" in the first place. They cancelled the PCNs so quickly without a fight. They knew they had nothing to go on, but that didn't stop them trying to squeeze money out of me by intimidation. Look up "Barnet v. Moses" for the landmark court hearing on this one.

 

SECOND PIECE OF ADVICE: IT'S ALL ABOUT INTIMIDATION. DON'T WORRY - THERE REALLY IS NOTHING THEY CAN DO IF YOU ARE IN THE RIGHT. The whole process is based on intimidation. Like when you're driving down the road and a police car is behind you - you think "Hands at ten-to-two, don't even scratch your nose! Don't want to get pulled". You feel immediately guilty. Bailiffs, local authorites and private parking firms bank on this feeling of a rabbit caught in cars headlights.

 

Now, during the process of putting in the Late Statutory Declarations I made an enquiry to the TEC about the warrant. Not really knowing what this was all about. It was then, purely by accident, that I found out the warrant had expired weeks ago!

 

Warrants of Execution are applied for by the local authority, or whoever you have the alledged debt with and then handed to the bailiff to carry out his business. A bailiff is useless without one, he cannot apply for one himself. He is required to BY LAW to carry and show you the relevant warrant.

 

Drakes bailiffs only have a copy of the warrant with very little information on it. This is wrong and illegal and he was critisised for it in court.

 

Warrants of this type are valid for 12 MONTHS.

 

That meant that the bailiff was trying to enforce an OUT OF DATE and EXPIRED Warrant of Execution. ASK TO SEE THE WARRANT.

 

And he knew it. I asked for an explanation in writing from Drakes. They avoided the questions. I wrote twice, the second time threatening them with a "Form 4" complaint.

 

I had no joy with these scumbags so I downloaded a "Form 4" Complaint Against a Certified Bailiff, Distress for Rent Rules 1988, Rule 8.

 

I filled it in and sent it off to the County Court where the bailff was first certificated. Within a matter of weeks I received a notice that the bailiff was to attend a County Court hearing to explain to the judge as to why his certificate should not be removed.

 

THIRD BIT OF ADVICE: YOU HAVE THE POWER TO COMPLAIN AND GET A BAILIFFS CERTIFICATE CANCELLED IF HE HAS DONE WRONG.

 

In a hearing lasting just over an hour, where I was asked to take the witness stand and give my story of events, be examined by the judge and cross-examined by the Drakes "solicitor" (I use this term very loosely, read into that what you will) the judge upheld my compaint and the bailff was made to pay a fine of £2,000 with £1,000 coming to me as compensation for out of pocket expenses.

 

In the judges summing up Drakes were heavily criticised for their actions, as was the bailiff.

 

FOURTH GEM OF ADVICE: DRAKES ARE WELL KNOWN (ADMITTED IN COURT BY THE BAILIFF) FOR HANDING OUT WARRANTS THAT ARE CLOSE TO EXPIRY TO THIER OFFICERS. CHECK THE WARRANT WITH THE TEC. IT'S A PHONECALL AWAY!

 

I won. Just the look on the bailiffs face was enough for me. They think we don't know our rights. They think if we can't pay a £500 fine, we can't pay for a solicitor or court systems.

 

Drakes were pulled apart in court. They hadn't filed relevant information and they hadn't sent me a copy of the bailiffs statement. They did not impress the judge at all.

 

You don't have to pay anything to put in a "Form 4" complaint. Just download it, fill it in and send it off. DO NOT, PLEASE PEOPLE, DO NOT LET THEM GET AWAY WITH IT. THEY ARE **** AND THERE ARE RULES, REGULATIONS AND LAWS TO PROTECT US.

 

The more of us that complain the more chance we have of stopping these nasty people from inflicting this sort of harrassment and intimidation.

 

The law and the courts take a very, very dim and serious view of this breach of the law. Don't be fooled by the system, it does work if you make it work. But you have to be honest. Don't go making things up or covering facts up. It's not worth it.

 

My advice to people in this situation:

 

1) NEVER, EVER let a bailiff into your house. As stated elsewhere on this site it is not illegal. REFUSE to speak to them. Eventually they have to return the warrant to the local authority or company with their tail between their legs.

 

2) CHECK THE WARRANT AND ITS VALIDITY. ASK TO SEE THE WARRANT.

 

3) PRINT COPIES OF ALL CORRESPONDANCE BETWEEN YOU AND EVERYONE AND SEND EVERYTHING RECORDED DELIVERY AND GET A CASH RECEIPT. (Don't be daft and stick things through the franking machine at work!)

 

4) SEEK ADVICE ABOUT THE NATURE OF THE DEBT. If like me it was for a PCN then talk to the TEC at Northampton and see if you can file a Statutory Declaration.

 

5) REMEMBER IT'S ABOUT INTIMIDATION AND HARRASSMENT. DON'T GIVE IN.

 

6) IF THE BAILIFF ACTS IMPROPERLY FILE A "FORM 4" IMMEDIATELY.

 

I won because I was in the right and stuck to my guns and the bailiff acted unlawfully. Had I been more experienced about representing myself in court I could have had the book thrown at him. Drakes are a slimey little organisation who very cleverly spread the blame to get the "sentence" lowered - like copping an insanity plea! Had I been more on my toes I could have pulled lots of things apart, but alas I am still happy with the result.

 

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