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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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private fuel not paid when abroad


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I work as a service engineer. My companie provides a car and fully expensed fuel card. I pay tax for car and petrol( private and business).

 

In the past, I have travelled three times to Europe. Each trips were about 1000 miles. At the time, my managers told I was allowed to take the car abroad and claim the fuel on expense as I am paying tax for fully funded car (petrol for business and private use). This expense was always paid.

 

Suddenly, they decided not to pay my last fuel expense for my last trip, without any warning. There is no company policy.

 

Am I right to expect for my petrol to be paid as previously?

 

I have filed a personal grievance as they have since introduced a new policy. What is the point of me paying taxes for business and private fuel???

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I think that you are right to file a grievance, as a matter not covered by your contract (but previously permitted by your company) has been changed without warning.

 

Beware however of trying to use the argument that you pay tax for having a fully expensed car therefore you should be allowed to reclaim the cost - your employer is paying for the fuel (not the Inland Revenue) so will feel entitled to have some say in what is reasonable and what is not. Did you reclaim only the cost of fuel through expenses, or at a rate per mile? At a rate of (ballpark) 40 miles to the gallon, you have probably used around 75 gallons of fuel. At current rates that is about £350 of fuel over 3000 miles so I am not surprised that somebody has decided that enough is enough - however you should have been advised beforehand. This needs to be a matter of policy so that everybody knows where they stand.

 

I know that with our fully expensed cars, the company are quite happy to allow reasonable private mileage, but will draw the line at subsidising a holiday in France (particularly when the same trip can be made in a plane for less than £50).

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Perhaps if these were British fuel receipts, it might never have been noticed that you were on a trip.

 

Consider taking a cash alternative/car allowance; a company car is nothing like the perk it once was.

 

Don't expect them to reverse this new policy... you'll be very very lucky if they do! Presumably the foreign fuel is dirt cheap, so you could compromise and get them to pay as far as Harwich/Dover..... and you pay the cheap foreign bit? If you have insurance/breakdown arrangements that permit you to drive in Europe then you're already luckier than most!

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