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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Broken Debt Management Plan


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Hello :)

 

I have recently done a debt management plan. It was a real big help and after a month or so i got a reply from most of my creditors, so i made a payment and was then put onto salary at work so i had to wait a month to get paid, then it got to Christmas (im making excuses i no) but anyways the day i was going to make a payment i got a phonecall from my biggest creditor Lloyds Tsb saying id broke the agreement and they wanted 4grand by the end of the day.

Is there anything i can do with this???

Please any help would be great!!

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Hi kayleigh,

 

This isn't my area of expertise, but I'd say there are definitely things that you can do! Have you been back in touch with Lloyds to re-negotiate/explain your circumstances?

 

I'm sure somebody with experience in debt management will post back soon, in the meantime - have a good read around the threads in this forum.

 

Best of luck :)

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Hi Kayleigh and welcome to the forums :)

 

One word of advice that you will hear time and time again on here is to NEVER SPEAK TO ANY CREDITORS OR DEBT COLLECTION AGENCIES ON THE 'PHONE. Always insist that everything is in writing only. You will need written proof if you ever have to report any of them to a regulatory body. 'Phone calls can be 'mislaid' or denied later.

 

As far as Lloyds TSB are concerned, if they do call you again, tell them that you will not speak to them on the 'phone and that all correspondence must be in writing only. Don't enter into any conversation with them at all. Let them write to you and then come and tell us all about it so that we can help you.

 

I'm no expert as I've never had a DMP but so that peeps can help you, could you just give us a bit more information.

 

You say you have a DMP - have you done this yourself or are you with one of the DMP agencies?

 

Could you advise us on what types of debts you have ie credit cards, loans, overdraft, etc and give us a rough idea of how much they are and how long you have had them?

 

Sorry for the twenty questions but it really will help us to help you.

 

Good Luck

 

Bo :)

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Thread moved to General Debt Forum.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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i got a phonecall from my biggest creditor Lloyds Tsb saying id broke the agreement and they wanted 4grand by the end of the day.

 

They can want away but they are being completely unreasonable making such a statement. I'm quite sure they would put such a statement in writing, this is why you should not talk to them on the phone. Phone conversations can be denied.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Hello everyone and thanks :)

 

I have done the DMP myself with the help of a company called payplan, they sent me a brochure on how to do it.

 

The debts i have are 2 credit cards and a loan, i stopped paying them when i moved into my own house lol, The loan is with Lloyds and she said its for £4800 i think and one of the credit cards is with Lloyds also and is for £1800 the other is with Egg and is for £1300.

 

Hope this helps...:)

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Do you pay the creditors directly, or do you pay one amount to Payplan for them to distribute?

 

Anyway, the very worst thing that can happen is that Lloyds issue a court claim. However, it's extremely unlikely that they'll do it, because they know that a) they have a duty to try to reach resolution without court action - and if they agreed to a DMP, and you paid them, and one 'blip' led to them making a demand they knew you couldn't meet, the judge will not look kindly upon them, and b) the court will only order payments that are affordable, so Lloyds will either be back where they were, or possibly worse off. Their demand is just bluster.

 

As everyone else says, don't talk to them on the phone. Keep everything in writing; it gives you time to think, if nothing else.

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yes, I would advise you to do that. Make sure you send it with at least proof of postage.

 

Just keep on paying what you can afford, and ignore their blather.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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