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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclaycard/Mercers insider info - probably valid for other DCAs


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I had mercers chasing me for around £300 for creditcard debt even though i had made anarrangment to pay i back at £1 per month which i kept up. My barclycard was got from littlewoods personal finance, Due to being harrased by mercers i made a complaint via trading standards, i got a nice letter from barclycard saying they were investigating my complaint. a few weeks later i got a phone call, from a nice lady from barclycard, i explained to here what was happening and was told leave it with her and she would sort it out, this is because of my original agreement. This lady rng me back with in 10 minutes after speaking to mercers and ticking them off, they broke the rules by contacting me without being told to do so. I have had calls from littlewoods personal finance, who is the original creditor,they were told i have a administation order for littlewoods a copy was set to them, so far they have kept quiet.

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debts are statue barred after 6years. you can ask for details from the debt collection agency,who have your debt. debts can be barred if after 6 years you have had no contact with the original company,or debt management company and you have not stated you owe the debt. If you dispute the debt then you should put it in writing,but do not say you accept the debt is yours until they prove you owe the debt and or you have Made a payment in the last 6 years,which means you would have to wait another 6 years without any contact from them or you. otherwise you are liable for the debt. you can check out other peoples threads on this site, you will may find others are in the same bost as you and have dealt with their problem. put the debt collectors name into the sites search engine for posts if any relating to that company. otherwise do not let it rest and in no way accept the debt until eveidence is sent to you. goodluck

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stillsmilin do not worry about what these DCAs are telling you,firstley they have no powers to send baliffs,attachment of earnings can not be done by DCAs. fistly are your debts unsecured,if so you have more rights. fistly as for DCA telephoning you and harrassing yourself, you need a telephone harrassment letter,fill it out and send it to the address of the DEbt Collection Agency. Telephone calls can be safely ignored because phone calls are not enforcable,as not seen as evidence. you mention CCCS this organisation is an excellent organisation to deal with,especially has it is free to use (charity). I would give them a ring back (CCCS) and explain to them what is happening, as you are already making payments through them, DCAs can not legally chase you for debts, you are making through a 3rd party. I have used CCCS and have nothing but respect for them, i needed help and they provided it. Ring CCCS monday morning if you have time,make sure you have your client number and details of what is happening. I would stick two fingers upto these Debt collection agents,and has your forum name says i would be stillsmiling. good luck in what you decide to do,also find the telephone harrassment letter,fill it out and send these idiots it, keep a copy of all corresspondence you have between DCAs, CCCS,and yourself,this will help with any threats of court action. somebody on here may be able to point you to the right forum place for telephone harrassment letter template.:rolleyes:

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