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    • you never use or give an email  2nd class stamp with free proof of posting from any po counter dx
    • Much appreciated for the ammendment. The snottier the better right!   What I am assuming is that this response is to be posted to Gladstones? However, I am seeing some users sending this as an email instead, which is a little confusing.  If we're happy with this response, what would you suggest is the best way to send it over to them (post/email), and is there anything additional I could include (if necessary)?  Thanks again! 
    • Hi I've read through other threads to better inform me of the process from here onwards. When I put in the MoneyClaim it gave me a claim number and it currently says to wait for the defendant to respond, they have until 7 August.   It seems their most likely action is to extend that a further 14 days to about 21 August - this hasn't happened yet, of course, as it is only 27 July but I'm anticipating that may be the case. when the expected defence action is taken by EVRi I will need to submit DQ with these responses A1 - no mediation B - my contact details C1 - yes to the small claims track D1 - No.  If No please state why.  I believe the defence will provide some rebuttal to the particulars of claim and so I need to include details as to why the claim requires a hearing.  Is there some certain templated text I can include here or will it vary depending on what the defendant comes back with? I see on the form it mentions the following: Relevant reasons include that there are factual disputes which will need the judge to hear from witnesses directly or the issues are so complex they need to be argued orally.  Hoping to reach out to see what may be the most effective statements for D1 reasoning. E1-5 are pretty straightforward. I want to get ahead of things and be ready to take the next step so I appreciate what advice you may have about the DQ.   Thanks!  
    • Rachel Reeves is set to reveal a public finances shortfall of billions on pounds after a snap audit.View the full article
    • Hi What they have asked in what you have highlighted isn't unusual at all as Councils have numerous different departments that deal with specific different areas within that council. So if what you are asking in your DSAR is say specific to Housing Benefit, Council Tax Benefit, Planning Permission etc then just let them know that specific area. On the other hand if you want every bit of DATA they hold on you then simply tell then ALL DATA they hold on you it's them up to then to go through all depts to check for it. 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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boiler safety check


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Hello,

 

Yesterday I had a safety check on the boiler in the flat that I rent. Unfortunately it was found to be unsafe so it has been switched off until the engineer can find the appropriate part to fix it.

 

A Scottish friend of mine said that the law up there states that landlords must do these checks before a new tenancy commences, does anybody here know if this is also the case in England? We have been in our flat 6 weeks and have had to battle to get the check done at all so would be interested to know if this is the case here.

 

Thanks for any help!

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Yes and no. There isnt legislation to have one done prior to the beginning of a tenancy per se, but there must be one always in place, and renewed each year.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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The law does state, however, that the landlord must provide the new tenant with a copy of the gas safety certificate for the property within 28 days of the tenancy commencing, so your landlord has been a bit naughty, not to mention potentially putting your life at risk....

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Read this thread: http://www.consumeractiongroup.co.uk/forum/tenants/74057-disrepairs-privately-rented-accommodation.html

 

 

Under Section 11 of the Landlord and Tenant Act 1985, which applies to Assured Shorthold Tenancies and Assured Tenancies, the following repairs are the landlord’s responsibility :

 

• To keep in repair the structure and exterior of the dwelling, including drains, gutters and external pipes;

 

• To keep in repair and proper working order the installations in the dwelling for the supply of water, gas, electricity and sanitation (including basins, sinks, baths, and sanitary conveniences); and

 

• To keep in repair and proper working order the installations in the dwelling for space heating and heating water.

 

Whether or not the tenancy agreement addresses those matters, section 11 of the Landlord and Tenant Act 1985 imposes those obligations on the landlord. If the tenancy agreement requires the tenant to undertake any of those obligations, that provision of the agreement is void.

 

 

Disrepair falling within section 11 must be put right by the landlord within a reasonable time.

 

The rent would probably abate (i.e. would not be payable in respect of the period that the disrepair existed) if the property was not fit for habitation, as to which a written determination by the Council's Environmental Health department would be required.

 

If the repair is carried out within a reasonable time there is no breach of contract, in which case this is not a right to "damages" (i.e. compensation). Therefore no consequential loss could be recovered. But the rent for the time of the disrepair would not be due.

 

 

If there is no gas safety certificate, you might have a Corgi-registered engineer test the system, and deduct the cost from the rent.

 

If there is disrepair, carry out yourself the repairs which the landlord is liable to carry out, if the landlord fails to do so within 21 days of being given written notification by you to do so, and deduct the cost from the rent.

 

 

How long is reasonable?

 

In one case a judge decided that a week would be a reasonable time for a landford to repair a central heating boiler.

 

He based his decision on what an owner-occupier can expect with regard to fixing his own boiler, presuming that a contractor may not be available straight away, that someone has to be indoors to let the contractor in, and that the contractor may have to order the necessary spare parts.

 

The judge said that a shorter time than 7 days would not be reasonable, only "desirable", and that the landlord could not be expected to perform better than he would for his own home.

 

 

 

Advice & opinions on this forum are offered informally, without any assumption of liability. Use your own judgment. Seek advice of a qualified and insured professional if you have any doubts.

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Thanks for your response. The replies I've had on this site has been really useful, and it's nice to feel there are people on my side after so much battling with the landlord and the letting agents, none of whom want to take responsibility.

 

We've finally had another engineer out today - he looked at the boiler about a month ago and told the landlord that it wasn't in a good enough state to give a safety certificate to. The landlord did nothing (which is why the letting agents then sent out the engineer who then switched the boiler off earlier this week). This means that the landlord has been aware that we've been living in this flat with a dodgy boiler all this time which I am gobsmacked about.

 

Fingers crossed we'll have hot water again soon!

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this means that your landlord has broken the law. If there was no safety certicate in place, then it should never of been let. CORGI would go nuts. Trust me, I am registered with them..

If this post has helped you, please hit the scales under my name. Thanks!!!!

 

"I would dig a thousend holes, to lay next to you. I would dig a thousend more, if I needed to"

 

www.incognito-photography.com

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