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    • Thousands more passengers could face delays or cancellations after an arson attack on France's train network on Friday.View the full article
    • you never use or give an email  2nd class stamp with free proof of posting from any po counter dx
    • Much appreciated for the ammendment. The snottier the better right!   What I am assuming is that this response is to be posted to Gladstones? However, I am seeing some users sending this as an email instead, which is a little confusing.  If we're happy with this response, what would you suggest is the best way to send it over to them (post/email), and is there anything additional I could include (if necessary)?  Thanks again! 
    • Hi I've read through other threads to better inform me of the process from here onwards. When I put in the MoneyClaim it gave me a claim number and it currently says to wait for the defendant to respond, they have until 7 August.   It seems their most likely action is to extend that a further 14 days to about 21 August - this hasn't happened yet, of course, as it is only 27 July but I'm anticipating that may be the case. when the expected defence action is taken by EVRi I will need to submit DQ with these responses A1 - no mediation B - my contact details C1 - yes to the small claims track D1 - No.  If No please state why.  I believe the defence will provide some rebuttal to the particulars of claim and so I need to include details as to why the claim requires a hearing.  Is there some certain templated text I can include here or will it vary depending on what the defendant comes back with? I see on the form it mentions the following: Relevant reasons include that there are factual disputes which will need the judge to hear from witnesses directly or the issues are so complex they need to be argued orally.  Hoping to reach out to see what may be the most effective statements for D1 reasoning. E1-5 are pretty straightforward. I want to get ahead of things and be ready to take the next step so I appreciate what advice you may have about the DQ.   Thanks!  
    • Rachel Reeves is set to reveal a public finances shortfall of billions on pounds after a snap audit.View the full article
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi, I am asking this question on behalf of my daughter who is due to move from her rented accommodation on 15 Dec 07. She has been in the property for just over 2yrs (26 mths to be precise) and initially signed a 6 mth agreement and has remained I guess by default at the property. Main reasons behind moving out is cheaper rent (her current landlord/lady increased rent by £50 with one mths notice which is quite a considerable amount in one hit equted to 15% rise). No inventory was ever done, however, first night in the property she found the oven and grill were in a disgusting state, so had to claen it all before she could use it. Landlords aware that it was my daughter, her partner and 2yr old toddler, on benefits and smokers! That aside, all went good for a couple of months until one day my daughter opened one of the raised kitchen cupboards which then fell off the wall, luckily cupboard didnt contain heavy items. Discovered then that a bit of a bodge job had been done with kitchen fittings as walls are only stud walls and cupboard had never been secured properly in first place. Not a problem this time, landlord came for an inspection visit, told about cupboard and rehung it (still not sure its done properly but hey ho). Couple of months later, blinds at window in toddlers bedroom fell down whilst closing them almost striking the toddler. Daughter has left them down, as neither she or partner are diy minded, then again, why should they sort out the landlords dogy handiwork! Cheap picket fence round front garden continually knocked down by local children riding bikes, daughter removed as was continually trying to repair/replace fence only to get it smashed again, she did advise landlord of this, response from landlord was cant you stand in window with a camera and find the kids doing it and speak to parents! Now given that my daughter will clean the property when she moves out including a spot of redecorating (toddlers hands do get everywhere) would the landlord/lady be able to claim for replacing the cheap fencing even though its not my daughters fault (cost £5 to buy in the local pound shop initially), charge for the fallen down blind and/or cupboard? How long also should she have to wait to get her deposit back (I know personally my landlady returned mine within 10 days) given that this will have to be paid back to me as I will be covering their deposit in the new place as well as first months rent (bank of mum again!) until HB kicks in and they rejiggle the figures as her partner is now working. Apologies for the long post and hopefully it makes sense!?

 

Hev :confused:

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Ed999

 

Many thanks for the link, I had read this thread, but initially thought it referred only to those taking up tenancies after the implementation of the Deposit Scheme. Having now re-read it, or at least read it when I wasnt tired!, I can see exactly what it says, and have noted it and placed it away safe and secure. Next Saturday 15th is D Day so will be interesting to see what the landlord/lady comes up with........................I do know my daughter intends to paint before she leaves so will actually 'improve' the place herself, after all it was her kids who put fingerprints and scratches on the walls, but hey I guess thats what toddlers do! She is getting in a carpet cleaning co to do the stair/landing carpets (the rest is laminated) but then again, why do landlords insist in putting down light beige carpets on main thoroughfares is beyond my comprehension! Many thanks for pointing me in the right direction and I will keep you posted!

 

Hev :)

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