Just out of warranty...

[furious!]

Hi

one year and one week ago I bought two advent laptops. the screen on one of them has previoulsy broken twice and was sent for repair the report quoted LCD. the other laptop now has the same fault - lines across screen which means you cannot see anything. I have contacted PC world who say because the machine is over one year old i will have to pay over 400 pounds to get it fixed!! Surely I have evidence that there is an inherent design fault as the other has had to be fixed twice. I am sooo mad!! What do I do ! Please help!

[ForestChav]

Under SOGA you have to produce a qualified engineer's report to prove the fault was inherent after six months.

[Bookworm]

Moved to its own thread.

[gyzmo]

just a nitpick, but Forestchavs advice is a tad incorrect. getting an engineers report is a good evidence, but not actually required of SoGA (nitpicking, like I said, but you know me by now!). I think that the reports you have had of the last one may be a starting point, but does not necessarily prove the point with the laptop you have now. A fault with one, two or even ten machines is not necessarily demonstrative of an inherent fault, though it may be pursuasive.

 

I shudder to think who else may post here. There are plenty of other posts of a similar nature. Read threads with posts by the likes of Forestchav, Bookworm, Buzby (and others - no favouritism here!) but be wary of certain persons (or rather one person) who spouts cr*p - you should be able to identify them!

[ForestChav]

gyzmo - yeh fair enough. It's not required but it damn well helps, seeing as the burden of proof is on the consumer, and the consumer needs to prove the fault was inherent, an expert assessment will clearly help with this.

 

Though there are other ways of proof it's by far and away the easiest way!

 

(Nit picking, granted).

 

I'll claim posting in haste as mitigation though I guess that's still inadmissible!

[gyzmo]

Was a nitpick - a very uneccesary nitpick I suppose... not as if you are Fred or anything....., and I recall some of my alcohol induced posts are not necessarily very good ones :o

But yes it is probably the best form of proof.