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Credit card paid on time but still charged penalty???


casey
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I paid the balance of my Lloyds Platinum card online and it reached my account by the due date. However, Lloyds issued a new DUO card and my payment was transferred to the new card which made the payment late by one day and they charged me a penalty charge of £12 plus interest.

I spent the money on my Platinum card and paid it off my Platinum card on time. They chose to transfer it to a DUO card which I had not even received at the time. Surely they cannot do this?

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