Having moved my home phone & broadband recently - without any problems, I thought I would take advantage of the pricing offered - Vodafone - and move my business account to them as well - different address.
After making contact they tried at first to say they could not help as my business does not show on their Postcode lookup - yet on Royal Mail PAF it comes up straight away as it does with many others - could it be VF use an out of date system, would have to be years old as have traded from here for the last 10+ years.
Eventually overcame the Postcode issues as they input things manually but they now tell me I may have to fork out for a new phone number as the one I have is not recognised. I have suggested they contact my present provider who will tell them otherwise.
In this day & age it seems to me as if those connected to the IT industry have the worst values. The bigger the company the worse they are.