Showing results for 'auxillis'.
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...On Saturday the 22nd February, I received a letter from Principia Law, Auxillis's solicitors (owned by the same parent company I believe,) asking me to reply to correspondence they sent to me 'recently.' I have no recollection of any letters, but checked my email and searched for 'Principia.' In my junk folder, I came across an email sent out at 1:45pm on Christmas Eve. This had gone to my junk folder - I informed them many months ago that I was blocking emails from them, since every email I received was invariably at some ridiculous hour and always contained some spurious information in one form or another. ... -
...Apologies for the lack of replies - I've been busy in talks with Auxillis, Principa and Hastings about all of this. I am currently awaiting the outcomes of my official complaints and will let you know what happens SuperVillian, yes the charges are a fraction of the sum you mentioned... -
...kground I’ve spent several years working on the Defendant side of the credit hire fence. Auxillis and Principia Law have the same company directors. The companies are linked. You’ll almost certainly have to go with them under the terms of the hire agreement. You’ve signed a credit hire agreement. You believed it was a courtesy car based on the email from Hastings. Did you read it? I know that Auxillis get you to sign these things electronically. 9 times out of 10 as stated above, you’ll not get as far as trial and the two sides will settle. In the run up, you’ll have to assist Principia as ... -
...Thus far no response from Auxillis, only messages from their law firm telling me to sign their T&Cs - I have emailed them to say I have not given any permission to act on my behalf as yet so am not liable for anything they have done thus far. I spoke with Hastings, there was a disbute of liability from the 3rd party and they refuted that some time ago. At my request, they contacted the 3rd party insurer's who said they are still investigating. Apparently they have only a few weeks left to settle or Hastings will also be starting proceedings against them, however without my involvement. I am seeking legal advice o...
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...Thanks, yes that is mostly correct barb the fact that Auxillis tell me they have not had any communication whatsoever from the 3rd party, I denial of liability, nothing. Funnily enough I emailed Auxillis last night for a full breakdown of the costs...
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...On top of this, as I apparently agreed to a "credit agreement" with Auxillis, I can only assume that they are heaping on some ridiculous daily interest rate charge as well. As you asked why I dont want to co-operate with Auxillis solicitors - What bothers me is the other stories I have since discovered whereby a judge has found liability to not be undisputed, Auxillis then saying that the claimant had broken the terms of their credit agreement and ultimately coming after them for full payment (which by then also includes a hefty legal fee). Quite happy to co-operate in supplying evidence etc etc but I will be dammed if I should a...
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...Okay, this is quite a nice summary. In that case I suggest that you write to Auxillis – copy to Hastings Tell them that although you are happy to cooperate with any attempt to recover Hastings losses, you will not be held liable for any costs should they not recover all of their outgoings and that you consider that your entire legal relationship is between yourself and Hastings and that your insurance agreement with Hastings covers all eventualities. You refuse to sign anything else. Furthermore if they persist in hassling you about this, you will begin a complaint to the financial ombudsman service. I can't really ... -
...heir opinion it was a not a fault claim They told me I should contact a company called Auxillis to handle my claim on their behalf and that this would be best for me as I would not have to pay an excess or loose my no claims, in fact they told me it would be no different than them handling the case except I would be better off. I received an email from Hastings telling me to contact Auxillis to arrange a courtesy car and repairs to my vehicle This I did and received an email from Auxillis advising that I needed to log into their portal to arrange my replacement vehicle and accept their T&C's for doing...
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...ums the next year – but they are meant to be a one-stop shop. So the fact that they are involving Auxillis and attempting to put them into a direct contractual relationship with you seems to be unacceptable and unfair – not what you paid for. Secondly, it seems to me to be entirely reasonable that they should require that you cooperate with a solicitor. You pay an insurance to protect yourself from losses – not to protect and at-fault third-party from losses and so if the insurance company reckons that it is economically worthwhile going to the expense of pursuing the third party in order to recover their losses then I don't see wh...
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...see the t&c's from this Principa Law outfit that they now want me to fully accept to - like the Auxillis portal there are two options, accept or decline. I'm really not happy about agreeing to a potentially open cheque book of legal fees and would like your opinion on my next move please. Firstly, here is an email from them: Principia Law are acting on your behalf in regards to the credit hire vehicle. The third party have not yet paid for the credit hire given by Auxillis and therefore we have been instructed by Auxillis to recover the outstanding money. As the contract is between your...
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...This was the Auxillis agreement I posted - still need to find my Hastings cover and will post it asap He was in the car when he made the statement that he didn't see me as was his wife, it was a hospital car park and the staff made us both move out of the way immediately as we were effectively blocking the only way through the site. Unfortunately that meant any witnesses immediately left the scene I made the statement re his comments of admission immediately i contacted my insurers. I'm happy to send you the photos I took at the scene and the routes of the cars etc by PM ?...
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...ails of the third party who ran into? I have the drivers details but not their insurers - I can ask Auxillis if it helps? I will go through my policy with a fine tooth comb over the next couple of days and let you know what I find Thanks for your help!...
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...ad a long 45 min telephone conversation (all recorded of course) with Hastings who then put me onto Auxillis. Hastings initially denied sending the email in which they told me to contact Auxillis to arrange a courtesy car and vehicle repairs and so I forwarded it back to them. They then said that the wording had simply been a "mistake" but that it didn't make any difference to the fact that I had still hired a car on a credit agreement with Auxillis and had signed a binding contract agreeing to this. I find this unbelievable incompetence on their part. They absolutely would shoulder no blame even when I told them that my insurance contract wa...
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...ou might find their consumer champion would happliy add your story to their files and that may make auxillis back off These worms dont like a bright light shone on them... -
... writing that you disagree with it. Also, I'm not aware that Auxilis is a repairer https://www.auxillis.com/ I think that they are some kind of proxy/agency which has set themselves up to deal with the logistics of insurance claims including the arranging of repairs and I'm sure that they basically have bot contracts with preferred repairers and preferred hire car companies so that they can obtain those services much more cheaply because they are buying them in bulk. This is entirely reasonable of course – but at the end of the day your contract is with your insurer – and it's a shame that this is the second or third...
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... You will find details in your policy. Beyond the courtesy car period, it is car hire. Auxillis will try to reclaim the full costs for the whole period they have provided the car. As you say the third party drove in to you, from what you have said, there is no dispute that the third party is liable. So yes sign their paperwork to enable them to start to recover every penny that is owed by the third party insurers. I think it is just the poor way things are communicated. This is just a standard process. Third party insurers will hold out before paying and might want to argue, if they think the car hire costs are e... -
...updated throughout, and guarantee your repairs for five years. Your approved repairer is: Auxillis Hastings told me to go with auxillis as otherwise i might loose my no claims with them, their adviser said it would be the best course of action ps ps - sorry (i did say im on the edge), it was fully comp insurance if that helps ta...
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...onth) I had what I believed to be a courtesy car. I was then shocked to hear from this auxillis company that the car provided was a hire car on a credit agreement, that they had not managed to recover the fees from the 3rd party, and that I could be liable for the hire car costs unless I offered complete co-operation with their solicitors. I am now being asked to sign an agreement with their solicitors to act on MY behalf! I am finding this whole thing highly stressful and it's not over yet as I have been informed I might have to go to court as their witness!! I feel completely mislead when I was tol...
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...is by letter? Also I see that you have been talking about phone calls and you are worried that Auxillis might deny the fact that they were giving you the hire for free. Aren't you recording your calls?...
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...er and we had no rain from the 22nd till the 30th. I still. Have the hire calm I called auxillis friday after the car came back ask about the hire car going back and was told they would be in touch . I then emailed hastings stating that I had called auxillis and that I was told they would be in contact to collect the car. I suspect that they will try denied the call and charge me for the hire. I also had the rac out when it was delivered he got it started but said it's not fit for use I have that report. At the weekend I had it inspected again myself and it's highlighted more issues with th... -
...ut even if they do and it gets sorted I have stated the omnibusman off with hastings and as soon as auxillis give me a final response I will take them to the ombudsman. The garage are at fault for the repairs and damage. But right now I want my car taken of auxillis and the garage and taken to another company . With everything that has happened between auxillis and acorn assessors . Hastings are finally saying they have reopened my claim and the handler will be in touch to arrange the repairs. Again all recorded. But I am driving down to the yard my car is in to see if the cars still...
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...rt a new claim. But are now looking to take my car back and send it to another garage and stop auxillis having anything to do with it. Hopefully tomorrow I will hear from hastings but I won't hold my breath. I am still going to the omnibusman with hastings and auxillis no matter what the outcome. They moan about crash for cash claims but auxillis are worse that them people. And until companies like them are stopped insurance with remain high. Thanks...
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...I am still in auxillis hire car and as far as i know auxillis will have to pay for it. Because the repairs were bad and it's not 3rd party's fault....
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...I do and will have more when the reports arrive. I also do all talking with auxillis through hastings well upto the damp problem and then they just hid behind the you signed the contract . But it's mostly gone through hastings...
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