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Fedup2020

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  1. Hastings are investigating it and we are waiting on the drivers report from the garage. And photos of the leak they claim the car had. Although it was picked up on the 26th of September and we had no rain from the 22nd till the 30th. I still. Have the hire calm I called auxillis friday after the car came back ask about the hire car going back and was told they would be in touch . I then emailed hastings stating that I had called auxillis and that I was told they would be in contact to collect the car. I suspect that they will try denied the call and charge me for the hire. I also had the rac out when it was delivered he got it started but said it's not fit for use I have that report. At the weekend I had it inspected again myself and it's highlighted more issues with the repair . cut rubber seals on the door just pushed back on not replaced lumps under the paint Still waiting in the report but loads more issues . Sorry both auxillis and hastings I bo2 have the omnibusman involved but it's just started
  2. 8Hi well the car was delivered on a flat back non running flat tyre drivers side window not working 1 inch of water on the passengers floor. I had a inspection done over the weekend that has highlighted even more bad repairs. When the inspector called tech reports they stated that there was a drivers report and it said when he opened the door water fell on the floor and on the seat. Now I have all the photos of the drivers report and no report . No photos of the alleged wet seat. Apparently when he drove the car his bum was wet from the seat. I have Tryed and Tryed to get this report but they are delaying it. They are blaming the water and mould on the fact I would not accept my car back with bad repairs. My inspection as highlighted even more mistakes. I will add a link to the video and if needed I will remove it . https://www.dropbox.com/s/e0lur4ijshx13qe/Car being retuned.mp4?dl=0
  3. Thank you and I am not going it alone. Hopefully hasting have and will accept responsibility. But even if they do and it gets sorted I have stated the omnibusman off with hastings and as soon as auxillis give me a final response I will take them to the ombudsman. The garage are at fault for the repairs and damage. But right now I want my car taken of auxillis and the garage and taken to another company . With everything that has happened between auxillis and acorn assessors . Hastings are finally saying they have reopened my claim and the handler will be in touch to arrange the repairs. Again all recorded. But I am driving down to the yard my car is in to see if the cars still there . If it's been covered up or left in the rain. Lucky the car can be seen from the rd and I will be taking more photos if it is. Thanks again once I hear from hastings I will update it on here. I don't agree with the way it's been dealt with and fully intend to share everything so others are aware of what not only hastings but other big insurance companies do by using company's like auxillis. I would even go so far as to ask these compare sites to add the details of the accident claims companies to the info on their sites so people have the choice when buying there insurance of not having to deal with companies like auxiliary.
  4. Hi thanks for the advice. Last night I thought I am fully com and covered for damages . So I called hastings today and said I want to make a new claim for water damages to my car. Well that kicked up a storm has hastings won't let me start a new claim. But are now looking to take my car back and send it to another garage and stop auxillis having anything to do with it. Hopefully tomorrow I will hear from hastings but I won't hold my breath. I am still going to the omnibusman with hastings and auxillis no matter what the outcome. They moan about crash for cash claims but auxillis are worse that them people. And until companies like them are stopped insurance with remain high. Thanks
  5. I am still in auxillis hire car and as far as i know auxillis will have to pay for it. Because the repairs were bad and it's not 3rd party's fault.
  6. I do and will have more when the reports arrive. I also do all talking with auxillis through hastings well upto the damp problem and then they just hid behind the you signed the contract . But it's mostly gone through hastings
  7. No I am fully comp with hastings. Don't know thw values as I am still waiting on the garage and auxillis to send them . I have requested them the reports and photos of the work and the final invoice
  8. 9Sorry trying to do the documents but it won't let me . Not sure what values you mean . Auxillis contract.pdf
  9. Sorry trying to do the documents but it won't let me . Not sure what values you mean .
  10. It when in with a dent on the rear quarter panel above the wheel To msc repairs southall through auxillis. Then msc called said it's done and they were returning it. When it arrived the chrome on the windows and door were damaged the door gap looked out of line and the roof. Plus they have stone chipped my sills. I refused the car and it was sent back. I requested that msc do not work on my car and a inspection was arranged. Msc then went ahead and Tryed to fix the bad repairs before the inspection and return the car . Even after being told not to Again I refused it. Then on the 2nd of January the cars cover in water mold and damp on the inside.
  11. Hastings told me when it happened I have two choices pay my excess or use auxillis . Auxillis are a credit company that hastings was using but ended the contract in October 2019. Auxillis would not collect my car or surply a car till the contract was signed I only signed the contract because hastings sent me there I trusted hastings and that was a mistake. They knew they was no good but still sent myself and god know how many others to them
  12. Sorry the garage still have the car parked in a yard away from the garage. I have someone from nationwide who will do a inspection if and when I need it Tech reports have sent the report to auxillis but auxillis say they don't have it and it takes a week to get it. Again I have both tech reports and auxillis calls recorded. So I am waiting on a answer from them.
  13. Thanks for the reply. . I was hit by a coach on the drivers side rear wheel and panel . He over shot his lane on shepherds bush green . On the 24 of September 2019 My car is a vw eos 2010 about 80.000 on the clock. Insurance value was £5500.00 when I insured it this year. All my calls are recorded and I have saved them as well. After the acorn inspector changed the measurements once we had left . I decided to bring a engineer of my own along with the one they was sending. I made hastings and auxillis fully aware of this. I had a friend witness the 1st inspection and thought safer to have someone who knows about it there instead. The hire car issue came about because when the car was delivered on a flat back with the bad work I sent it back. Called auxillis and hastings and was told keep the hire car . Then when I started my complaint about the inspection and auxillis the same day I was not insured till 10.30am the following day. I have had the hire car since the day they collected my car.
  14. Just some advise I have a complaint lodged with auxillis and I am waiting on a final response. But I tryed to add to the complaint and they have failed to call back yet again. And that's before the damp and the inspection they arranged without contacting me.. Hasting basically said at the start pay my excess or use auxillis . I was not told the third party's details at all. Lucky I record all my calls so I can refer to the date time and person so they can check the calls.
  15. I had a accident back in September non fault . I call hastings and in the end I had to move my own car to a safe parking place . Hastings sent me to auxillis so I signed a contract. Two days later my cars collected. By Msc repairs southall. Then my car came back chrome all bent door not aligned stonechip where there was none before roof looked out of line. So I sent it back called hastings and auxillis told them I did not want the garage touching my car . And auxillis arrange for acorn to do a inspection. Then the day before the inspection I get a call from the garage stating they had fixed the bad repairs and was returning the car. Even after being told not to they did work and Tryed to cover up the bad workmanship. I said you was told not to touch my car why have you done any work on it and no I won't be collecting the car. But still the inspection went ahead. So its arranged for acorn assessors to do a inspection I attend with my friend the bloke does the measurements on the panel and the filler is all wrong . 20 minutes after we leave the inspector calls and states he's took the measurements again and they are fine. He changed them after we left without us witnessing it. So I call hastings and auxillis and say Hows that happen the whole point was for me to witness it. And am told that's been scrapped and we will arrange another one by auxillis through hastings. That was 31 of October. So i started a complaint through hastings about auxillis . Then 24 hours later I had been driving since 7am it was 9.39am I get a call from auxillis stating I am not insured in the hire car . Basically been uninsured without knowing it since I complained. I call hastings and get insured . But for 24 hours from the day I complained I was not insured to drive that car . The car was insured but I was not. Auxillis said that they would have sorted it with the police if I had been stopped. Now hastings hide behind the well you signed the contract. Yes I did but only because hastings sent me there. One of the hastings employees told me that they was ending the contract with auxillis because of complaints and bad workmanship. So hastings sent me there knowing they would be gone at the end of the month and let me sign the contract. Lucky I record my calls and referred them to the date and time he said it. So then after 2 months we get a date and a time of between 1.40pm and 3.40pm so I arrange for a engineer to do a inspection at the same time . 9.30 am I get a call saying I am a hour away from the garage from there engineer . Hour and a half later he's at the garage . Well I had arranged it for 1.40 to 3.40 pm and could not get there before nor get the engineer there . So I cancelled my engineer. Then without any contact they arrange it for 8am xmas eve . I spent all the day before on the phone to hastings and they called auxillis who stated no its going ahead and you need to collect your car and return the hire car . And they were using the 1st inspection report even through we had not witnessed it and was told it was scrapped. Then on the morning I call hastings to find out why I have to collect it on my policy it says collection and delivery. Only for auxillis to say to hastings they had cancelled it so I could be there with my engineer. And that it would be re booked. They booked it without my knowledge on a day the garage was closed. I called the garage and it was closed . That's why it was changed no other reason. So then they are nice as pie and we arrange it for the 2nd of Jan . I get there meet the inspector from there side and he tells me my cars not at the garage but in a yard down the rd. So we follow a driver he opens the yard we go to my car he starts the inspection. Takes photos opens the door sits down trys to start it the lights go mad and the battery is flat. Then he says you seen this. My whole car interior is soaking wet and covered in damp and mold the windows are like the inside of a glasshouse running with water . Roof liner seat belts leather seats carpets all moldy . I never got to look in the boot so don't know what that's like. The inspection carrys on and the measurements the other inspector changed were wrong and the work was not done properly. So the inspector from acorn changed his measurements after I left to say the car was fine. The second inspector measurements proved the work was bad. Auxillis left me driving a hire car uninsured for 24 hours. Auxillis Tryed to do the inspection without contacting me to arrange a date and that I had to accept it even if I was not there collect my car and return the hire car. All before they had the written report. Basically keeping me and my engineer from the inspection. I had arranged my own engineer to be there when theirs was because of what happened with the first one. It only changed because they failed to ask the garage if it was open. Then the inspection on the 2nd proved that the work was bad and needed redoing. He wants it watertested the filler redone and the mold addressed. Just need some advice my cars covered in mold the repair is bad and I am worried about auxillis because of the way it's been dealt with so far. Thanks
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