So I heard back from Smart Parking today and, rather unbelievably, they've agreed to cancel the charge!!!!!! Thank you so, so much for all of your help and this fab forum! Sam

Thank you all so much. I've appealed the Parking Charge Notice tonight and am fully expecting it to be rejected! That being said, I did mention the lack of breach of contract and the fact that payment had occurred making the contract complete - I also attached the photo of the evidence etc., so you never know! I'll let you know when I hear from Smart (or Not-So-Smart) Parking! Sam

Hi Thank you so much for your really quick responses! Here are those details... 1 Date of the infringement: 24/01/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]: 30/01/2018 3 Date received: 31/01/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?]: No 5 Is there any photographic evidence of the event? Photographs of vehicle entering and exiting car park. 6 Have you appealed? {y/n?] post up your appeal]: No (not yet!) Have you had a response? [Y/N?] post it up: N/A 7 Who is the parking company?: Smart Parking 8. Where exactly [carpark name and town]: Havens Bank Retail Park, Water Lane, Exeter, EX2 8BY. For either option, does it say which appeals body they operate under.: IAS There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here: None Thank you all so much, Sam

Hi I'm hoping that you can help me... A few days ago, I received a PCN from Smart Parking as the registered keeper of our vehicle, relating to an "unauthorised parking" of our vehicle on 24/01/2018. There are photos of the car entering the car park and leaving the car park. It seems to be fairly standard to come on here and ask about not paying the fine etc. but I have a slightly different enquiry - we actually have the ticket from Havens Bank car park on that day which shows that my husband paid to park in the car park. The ironic thing is that it's known to be notorious for this and I'd only said it to my husband the previous day, "keep that ticket just in case they send a funny letter!" Do I just appeal it online, sending photographic evidence of the ticket and then it will be sorted? Or is there a better way to sort this? You've all given such helpful advice to others regarding their issues at this car park, I'm hoping that you can help me! Thank you! Sam