Good luck getting a response from them. Phone the branch and get the Area Managers details - even so see my sorry saga below. BISHOPBRIGGS STAFF RUDE & NASTY I took the car in for a simple puncture repair to this branch. I wasn't told how much nor did I ask as, I assumed it would be about £10. Got the phone call to say the job was done & it would be £25. I was a bit taken aback & when I got there, asked the chap why it was so expensive. He advised this was the normal price and I would have agreed to that when the car was brought in. I advised him no price had been given, & after some flustered phoning said there had been a breakdown in communication, & there would be no charge. He thrust the keys in to my hand with a nasty attitude saying “take it”. On going back to the car a fitter working on another car shouted over to my wife & I “thanks a lot - bye bye now - thank you” in an extremely sarcastic sneering manner. Again as we were getting into the car he shouted the same comments again. We couldn’t believe what we had just heard & drove off. Later completed Kwikfit’s webform with the above saga. Weeks passed with no-one taking the complaint on, I phoned their Area Manager Paul Taylor who was sympathetic and would investigate. Chased him up after 2 weeks - again said he would get back to me. Surprise surprise, after another 2 weeks no response. What a mob. Oh, and the puncture wasn’t even fixed properly - has been slowly deflating since.