talk talk call centre said they given it priority. talk talk email from ceo says priority can not be given unless they receive a doctors letter. I have sent email as a complaint. The response from CEO was to ignore my complaint of a financial loss based upon the companies lies. The rest of the response was in realtion to my complaint of a data protection breach by the company call centre. The CEO responded to this data protection breach in email by listing calls, dates and times made from the account telephone to myself (non customer). CEO was made aware I am a non customer in relation to their previous data breach.

Good luck with contacting the CEO. I did this last week. My email was sent to the CEO department (who deal in complaints). My complaint was: 82 year old vulnerable customer without a landline for over a week, talk talk call centre breaking data protection and saying i must authorise charges on the account (even though i said i wasnt account holder). Response from CEO office in relation to my complaint of data protection breach was to send me a list of calls made, date and time from the account. But CEO office knew i was not account holder, knew i made a complaint of data breach, - responded with an even bigger data breach. In dealing with their "loyalty" department who deals in complaints, my complaint was not understood by talk talk and i was asked to repeat myself. I was then told by talktalk to "stop going on and on"!!!!!!!!!! Talk Talk ceo sent me a phone number to call them. That phone number does not work as the ONLY person who can deal with complaint has not been working for several days. So yeah, good luck in dealing with their CEO. You'll need a miracle, not luck.

On 15th February, Talk Talk were informed that a phone line needed repair and the phone line was essential due to the 82 year old who relies on the landline to operate his emergency call system (the pendant around his neck). Response from Talk Talk: This fault will be repaired next day. Members of the customers family repeatedly phoned Talk Talk. Family friends repeatedly phoned Talk Talk. I also repeatedly phoned Talk Talk. Talk Talk gave me false information, or lies, on 4 different occasions as to when the repair will be completed. Talk Talk manager also said that the repair would be completed the following day. Another Talk Talk manager said account had been marked that day to be a welfare / emergency account and that repair would be prioritised. When asked why this had not been prioritised during my earlier phone calls explaining the situation of vulnerable customer, I was told it could not be prioritised because it had not been passed to Openreach. After a few minutes, I asked why had there been a delay of 6 days in passing account to Openreach and same manager said account had been passed to Openreach 6 days earlier. I then reminded manager about her earlier response and the fact that she had contradicted herself, adding herself to the list of lies previously told by her colleagues in this company. There is also a data breach by Talk Talk. On one occasion, I confirmed my name and that I was not the account holder. The Talk Talk employee than asked password which I didn't know. The Talk Talk employee bypassed this password (they have done so on several occasions with myself). One Talk Talk employee made me authorise an Openreach charge in respect of the landline repair. I had to authorise this charge on someone elses account when no permission had been given for me to authorise the charge. Talk Talk has left a vulnerable 82 year old man who relies on his landline for his security, safety and independence. Talk Talk was made aware of the situation and in return have provided nothing other than false expectations or lies as to when repair will be completed. Not only have Talk Talk staff told myself lies, but also 2 managers have also lied to me. I visited here last week with intention of staying for a day, waitiing for phone line to be repaired. The customers family are away on holiday. This is now a new week. I don't want to be here and have no choice. Talk Talk are just telling me lies as to when I can expect a phone repair for this vulnerable person. Apparently, there is nothing Talk Talk can do apart from tell me to wait for a phone call from a manager. My complaint cant be escalated as it is already with the manager. This is one of the 2 managers that had also lied to me which does not give me much hope. I want this phone line repaired ASAP so I can go home. I have had enough of dealing with Talk Talk as all that does is waste my time whilst they spout out their same script, their same apologies, yet do nothing. Any ideas please? This is for an 82 year old man... and for myself, so I can leave here and go to my home. Desperate.