Hi sorry took so long have been waiting for them to get in touch. Since the last phone call they have not contacted me, they threatened to take me to court for the full £1500 excess unless I made a payment then and there over the phone, they didn't send us any pictures or evidence of the "supposed" damage!!! I obviously refused to pay that's when they threatened me. I have reported them to trading standards. Just waiting for them to get back in touch really?!? Not sure what to do next.

Hi, I know this post is over a year old but I recently rented a van with this same company and they have done the exact same thing to me, it seems they are [causing problems] lots of people as I have found other reviews saying the same. I have refused to pay for the "supposed" damage and they are now saying they are taking me to court. Can you contact me and let me know if they did ever get back to you. Thanks