Well done. Might be worth kicking up a fuss. For others who might be interested the following shows who to contact higher up at Virgin: Tom Mockridge Chief Executive Officer Robert Dunn Chief Financial Officer Magnus Ternsjö Chief Chief Executive Officer UPC Ireland Paul Buttery Chief Operating Officer Gregor McNeil Managing Director, Virgin Media Consumer Peter Kelly Managing Director, Virgin Media Business Rob Evans Chief Information, Network & Technology Officer Maurice Daw Chief People Officer Brigitte Trafford Chief Corporate Affairs Officer The address being: VIRGIN MEDIA LIMITED Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP My advise would be for as many of us as we can get together to write to all of them. Also a letter to the regulator OFCOM to point out the problem to them.

Interesting, if true then there may be a case to put together a class action, ie bring together a large number of people overly charged to bring a case against them

I had a similar issue recently whereby I was charged £237 for cancelling my broadband and telephone services due to the new address not being suitable for their cable solution. They had no interest in supporting the new property. I complained to their complaints department but they did not change the bill. They also said they met OFCOM requirements. Be careful taking out services with Virgin. Their maximum contract termination fee is £240 - far too much in my opinion. I've switched to BT now.

As many others I've had to pay an admin fee for changing my address, right at the start of the policy. £37.13 in my case. Annoying yes, but it is also annoying that Hastings seem to have an ad hoc policy of refunding people if they complain or put posts on websites. How about those with busy lives who don't have time to complain, why should they be paying and the complainants not?