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About Mike1983

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  1. Just a quick update. I emailed the CEO's office as suggested in other posts and Got a call back. VM are sticking to their guns and won't back down or accept a compromise. They say they don't make a profit on a contract until at least 2 years which is why they have these charges. They won't tell me about new tenants due to data protection. He referred me back to the legal section of their website. I don't see terms that directly apply to this scenario but see the terms they are relying on. The position I am in now is as I have gone to the top the only way to take it further is
  2. Hi I am having some issues with Virgin Media and would appreciate some advice. I took out a contract with VM in February of this year when we moved house into rented property. It was an 18 month contract for phone and broadband only. Then in July we were given the opportunity to purchase a property on a government scheme in a new housing development which we did. I had hoped to transfer the contract over but VM said they couldn't supply me in the new property so I would have to cancel the contract but they would charge me £240 for the pleasure of doing that (the remainin
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