AlbanyAssistance
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Hastings Direct - painful, degrading experience - DO NOT USE
AlbanyAssistance replied to MammaP's topic in Motor Insurance
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Hastings Direct - painful, degrading experience - DO NOT USE
AlbanyAssistance replied to MammaP's topic in Motor Insurance
We can confirm we do have a contractual relationship to provide services on behalf of Hastings Direct. All calls are recorded for training purposes, so if you would like to speak to a member of our customer services team to check the call details from your original query, we are more than happy to look at this for you. Many thanks, Albany Assistance Online Team -
Hastings Direct - painful, degrading experience - DO NOT USE
AlbanyAssistance replied to MammaP's topic in Motor Insurance
Hi TobyJugg2, I can confirm that this is not the case. We are simply here to understand what we can assist you with. In relation to your last question, your data can be passed from your insurer to a 3rd party in order to provide services on their behalf. Details of this will be given in Hastings initial data disclosure statement. If you would like someone from our customer service team to give you a full explanation regarding data disclosure, we can arrange this for you. Many thanks, Albany Assistance Online Team -
Hastings Direct - painful, degrading experience - DO NOT USE
AlbanyAssistance replied to MammaP's topic in Motor Insurance
Hi Tobyjugg2, If you'd like any clarification or assistance with any element of your claim with us, please feel free to get in touch on 0844 571 9280. Alternatively, you can follow us on Twitter @AlbanyAssist where our online team will be able to answer any queries you may have. Thank you, Albany Assistance Online Team
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS