Primark has uncover security officers, Mainly just one. No badge is worn by the undercover security There are two rooms that are used for holding people, in primark own managers office or a security room. You say the shoes are like £20, that won't stand up in court. The worst that will happen for a thief under something like 100-500 is a fine unless there a ton of evidence ect. 1) ask any member of staff of primark for their name, they will give you their first name as on their badge. (security is different) 2) Report any problems to a manager, depending on the case (you said you was called names) means that a primark manager will have to write a report on the primark system. This report is then view able by the head office. Any complaints write a letter or contact head office and they will pull up the report (if any was done). 3) If you were going to leave the store, all exits are covered by CCTV (can see the monitors as you leave above you) if you feel they used unnecessary force to stop you just complain. They should just ask you to come to one side if you have not left the store. If you leave the store then they can stop you.