Thanks and sorry, I'm a newbie.

Thank you so much, will give this a go and let you know what happens.

Sorry this was what I sent to them on the 3rd Oct last year, I really would appreciate some help in drafting a letter, all my contact has been by email, which I still have. Thanks so much for your replies to this. CF Dear Sir or Madam Ref: xxxxxxxx Gym Ref no: XXXXXXX Harlands Agreement No: xxxxxxxx My partner and I have recently married and my new name is CF. The reason for my email is that my husband has recently been made redundant from his full time employment and therefore we are finding it difficult to fulfill our monthly commitments at the present time. I would be grateful if you would allow me to cancel my membership with Lifestyle Fitness as I will be unable to honor the payments and with the charges I am worried I will incur I shall end up in further financial difficulty. If you require proof of my husbands redundancy I am able to send a copy of the correspondence from his ex-employer. Kind regards CF(formerly CX)

Their reply Dear CF, We thank you for your recent email, We are sorry to hear of your husbands new unfortunately we would not be able to cancel the contract for this reason. The membership is in your name therefore we would not be able to accept proof of your husband being made redundant. To look into a early cancellation would be for medical reasons or if you have relocated more than 15 miles and final if you yourself had been made redundant. I have marked your account not to charge you so if the payment is returned again you will not receive another £25.00 charge however the membership will become suspended. You would then need to contact us and make a manual payment over the telephone. Yours sincerely, Ayla Harlands

Thank you, will give it a go

Hi, I really need some advice with regard to Harlands. I joined Lifestyle Fitness last year on a 12 month contract. At the time I simply gave my details to one of the staff there and was given a membership card. I never signed anything nor was I talked through the terms & conditions. I used the gym 3 times and did not receive a proper induction and was just "left to it" and there never seemed to be any staff around to ask for advice. In August last year my husband was made redundant from his job and I contacted Harlands to ask if in the circumstances I could withdraw from the contract. I also told them I was unhappy with my experiences at the gym and said I had never signed or received a contract. They told me I had to pay the membership as it was not me but my husband who had been made redundant even though I explained he was the main wage earner. I have continued to try and contest this. In response to me not signing a contract they have said in their latest letter that "I was not required to sign anything as it was not a credit agreement and therefore did not require a signature to validate the membership. As I had made payments and used the facilities I was now legally bound over to pay it as they had emailed me the terms and conditions (I did find these in my spam folder). They are telling me I have to pay £221.43 or will take further action against me. I would be so grateful if someone could advise me of where I stand with this after searching the net I can't find an answer. Many thanks, Claire