Hi Lee, email sent to the above address.

Whaever you do....keep a written record of everything. Prefer to send emails and written letters so you can always fall back on to incase Vodafone awards you with bad credit. Seems you were mis sold a contract based on the fact that their services arent the ones you signed up for, so should be straightforward to get out from. IMHO.

Thanks Lee, I read some good things about you here and thought it wouldnt hurt to send you the details whilst I wait for the reply directly from Vodafone. Thanks.

Thanks Lee. It was Holly from web relations team. I have already written to the data controller at Vodafone as advised by Brigadier above. TBH, I am not looking for help from the web rep, as I have wasted some time doing that before. But still, I am tempted to send you the details only if you have greater powers than your colleague at MSE. Regards.

I cant possibly explain the heartache it has caused me over the years, its so frustrating dealing with different departments and telling the story over and over again and needless to say, getting the hopes up just to find out it was futile. Sometimes I would rather let go of things instead of dealing with these corporate giants like fighting for small amounts etc, but this is a big one. What is more surprising is most of the times the person on the other side of the phone is a complete novice and have no idea what implication their actions are going to cause on a strangers life. I must say, I wanted to sort this matter out sooner and made a few attempts through vodafone web reps but couldnt take it any further. Now I think enough is enough. Perhaps, instead of adapting to change we all should fight more. IMHO.

Wow, that looks sharp. I shall get that going in tomorrows post. Thanks. More to follow as I hear.

Yes I have both the letters here. And since I learned about the default, I have signed up for experion so that I can keep an eye on changes etc. Would you have any pointers for me to go about writing the Data Controller guy at Voda? Thanks for your reply btw.

Hi Surrey, Jus noticed your post after I started mine. I was hoping to get some help with sending Vodafone SAR letter as I am off to ICO after that. Could you message me your letter please? Thanks.

Thanks dx100uk...but I have exhausted that avenue from MSE forum. I am sure these are the same people with different outfacing reps. I have a letter signed by a pesron from Vodafone quality assurance stating that the default is valid. My previous experience going to the web relation team was almost treating them like judge jury and executioner at once. I have to escalate this matter further I guess, through ICO or some other avenue, hence I am looking for SAR or similar.

Hi all, I am sure you have read and heard all of this before, mine is very similar. I asked (wrote Apr and May 2010) for vodafone to cancel the contract but they carried on charging me. I moved house considering that I have no business with Vodafone so no need to tell them that I moved. Boy, was I wrong? 4 years on and we are still fighting about the default they placed in December 2010. I am just a bit peed off with the fact that I am supposed to pay for vodafones customer service error. They blame that I asked for pac code and never used it, I say was I supposed to know that they would carry on charging if I didnt. It goes on...obviously I am facing all the problems that anyone with a default on their credit fie would, needless to say hundreds of hours of reading and writing blogs online, making phone calls, stressing out. In some other threads people mention that there are template letter I could use...wonder if anyone can point me to them...I tried looking on the right of this screen but doesnt seem to get there. I think at this stage I should send then a 'sar' letter(?) Thanks for reading.