Just to let you know I am have now got the company to give me a replacement :whoo:so won't need to do a chargeback. I think it was me threatening to go to the Small Claims court that made them change their mind! Thanks for the help rebell11

Thank you very much for such detailed help, off to print out the forms and see how I get on, will let you know if I succeed (or not) Many thanks

Hi Rebel11, Thanks for the welcome I paid by Visa Debit.

I bought a treadmill from a company called MK Trading via Amazon in October 2013. In February 2014 the belt started slipping all the way to the side and rubbing against the motor. Following the instructions to adjust the belt only worked for a few moments of walking on it and the belt slipped again. I asked the company for a replacement but the refused and it got repaired instead. I tried it once when it returned and seemed to be ok but then I had an operation so it sat in my hallway doing nothing till this week. Again belt slipping so I contacted the company asking for a refund. I am sure I read somewhere but can't find it that if it is not a permanent repair you are entitled to a replacement or refund? Anyway the company refused to refund me and have implied that the treadmill belt is a maintenance thing I should do at home, despite the fact i would have to do it every 30 seconds! I wrote to Amaon who were no help, company now saying they will collect it for inspection and repair it again, only if this second repair does not work will they offer me a replacement. Do I have to accept this offer? I really think another repair is a waste of time as the same thing will happen again. Would be grateful for any advice, thanks in anticipation.