check out what BBC watchdog say about them www.bbc.co.uk/blogs/watchdog/2011/10/... just ring them on these numbers - 0800 0234701 0800 5878787 or 01594 332592 or better still take them to court, make them pay, give their legal team a ring - 01727 202030 and get in touch with the financial ombudsman, BBC watchdog and trading stangards good luck

Good luck contacting Mr Perryment, if he does exist i have sent 2 letters to him personally, both recorded delivery, NO REPLY i have sent over 30 emails to knowhow at numerous different departments,including claims investigation, and CEO sebastian james, ALL WITH NO REPLY check out what people think of them here - https://getsatisfaction.com/curryspcworld/topics check out what BBC watchdog say about them www.bbc.co.uk/blogs/watchdog/2011/10/... just ring them on these numbers - 0800 0234701 0800 5878787 or 01594 332592 or better still take them to court, make them pay, give their legal team a ring - 01727 202030 and get in touch with the financial ombudsman, BBC watchdog and trading stangards good luck

No letters recieved saying agreement has been cancelled, i did get letters stating i was behind and neede to make a total of 2 months payments to get up to date, this obviously has been done, Have sent 2 emails to director of customer services, as yet no reply. what is so frustrating is this field agent hand delivered a letter with the htreats and charges, and on the letter was his name and mobile number, i have tried to ring this number several times, no answer, i left a voicemail, and he has yet to return my call, so this agent can turn up at my door, make all sorts of threats to return with locksmith and change my locks, but i cant even get in touch with him to explain Also if i continue to my agreement, then by March i will be in credit with EON, why are they continuing with this action when it is obvious i am paying and will be in credit, maybe i should turn up on their door when i am in credit and ask for my money back and charge them £55 for the visit. can EON please explain how this £55 fee is reasonable? or is it just a way to add on the bill to people that miss a payment, just a money making [problem]

The agreement i set up was renewed in October 2012 and was to cover my latest bill and to estimate my usage for the next 6 months, so i should be up to date by march, all debts are now clear as i have paid EON in total over £3.000 since February 2012, the only amount i now owe is from my latest bill in January 2013, however it is quite obvious to anyone, including EON, that this will be clear from debt and i will probably be in credit by March as i am continuing my payment arrangement, how does this authorise EON to send out debt collectors and make such threats? Could the EON rep please explain how they justify charging £55 for the field agent to hand deliver 1 threatening letter? is this legal? surely they can only charge "reasonable costs" not just make up any amount they want, and how can they make such threats as to change locks with the help of a locksmith? so far everyone at EON is avoiding the questions regarding the £55 fee, now is the chance for EON to explain how this is reasonable, in particular when just 4 days before he attended i paid a total of £656, and in the last week have paid a total of £998, how can EON justify sending out a debt collector and adding this extortionate fee to somebody who is clearly paying as agreed? I get no joy telephoning EON so i have no choice but to take this complaint to the energy ombudsman

I have contacted EON, they were no help, refused to remove the £55 fee for their agent to deliver a threatening letter, and stated that i should have informed them BEFORE i went into hospital As for the threats, they surely cannot be legal, the actual letter states "further charges of £250" "enter my property with the aid of the police and locksmith" "change my locks" disgusting. 4 days before this agent delivered this threatening letter i had paid EON a total of £656, surely they could see i was up to date on my payments and was paying my bill, its not as if i was refusing to pay my bill, why was there a need for this visit and threats? on the letter left by this field agent was a mobile number, i phoned this number, no answer, so i left a voicemail for him to ring me back, this agent has not done this at all, i am sure EON just send these people out to make more money and add to customers bill, how can they justify £55 is "reasonable costs"? i feel like just refusing to pay the way EON have treated me, but i will continue to pay my agreement every month, however i will only be paying for Electricity and Gas used, i will refuse to pay their extortionate fees, and will take this to the energy ombudsman if neccesary,

I have an agreement with EON to pay a monthly amount with a payment card every month, this agreement has been going for 8 months with me making my payment on the day every month without fail, paying a total of £1,530 Gas and £1,092 Electric in this time. However over christmas i was rushed into hospital and have 2 operations, during this time i missed 1 payment and was late for another, however, despite the fact i was now not working and am a single parent, i managed to catch up with my payments and am now fully up to date with all payments at present, despite this i have now recieved a visit from an EON debt agent, adding £55 for this visit, and threatening with breaking in to fit a prepayment meter and even changing my locks with a locksmith, and various other threats of extortionate fees, i am totally disgusted with EONs actions and complete lack of customer care, i am now ready to forward a complaint to the energy ombudsman, how can they behave in this way to such a vulnerable person? how can they justify adding £55 for an agent to hane deliver a letter? is this reasonable costs?

I have sent 2 letters to Gary perryment, 2nd was recorded delivery, and i am telling the truth in that i have recieved NO REPLY to either, i have sent numerous emails to almost every email address available for knowhow, including 3 emails to sebastian james CEO, and again with NO REPLY, the only time i get any information from knowhow is by telephoning that 0844 number, which i have done so many times, and as i have said, often on the phone for over 1 hour, they REFUSE to let me talk to anyone in claims investigation or to anyone in charge, they refuse to give me any other telephone numbers so i can speak to somebody who knows what is going on directly. Their customer care is disgusting and non existent. why should i continue to chase them up by constant emails and telephone calls, i have done everything i can to resolve this and now have very little option but to take them to court, where i will not only claim for replacement of my laptop, that they still have, but will claim for costs, i have an appointment with a solicitor this Wednesday, and am determined to take this all the way, and will let you know the outcome.

ok, so hardly surprising, but have recieved no reply to my 7 day lba. so i will now be taking Knowhow to court, could anyone advise if i could stop paying my pc performance standing order for this laptop? i have been paying £9.99 since 2006, knowhow have had my laptop since 10th November 2012 and i continue to pay the £9.99 a month despite the fact it is with knowhow, would this make a difference if i stopped paying it? i gather this is something i could claim for with the court action but i just hate the thought of paying them money for nothing. also when i make the court claim do i put a name on the court summons, such as sebastian james CEO, or should i just take knowhow to court?

I cant ever get through to them, i have sent 2 letters to Gary Perryment, the last by recorded delivery as they claim they never recieved the first, and still no reply, over 10 emails including 3 to sebastian james, again with no reply, the only time i get through to them is by phoning thay 0844 number every time, many times, and in some cases being on the phone for over 1 hour, this is the only time i have contact with them and they tell me the latest situation. This is where they told me that my laptop needed a part to repair it, they ordered the part, but were told as the laptop was so old they could not get the part, the guy then told me it was with the write off team and to phone back in 3 or 4 days to find out if they have issued a voucher, when i phoned back i was told that it was with claims investigations and this is when, for the very first time, they have told me there is a hole in the case and it was not covered by my agreement, so far i have had NO letters, NO emails, and NO telephone calls from knowhow, every letter or email i send is unanswered, how can i appeal? to who? when i have never been officially told anything from knowhow. I have sent knowhow CEO a 7day LBA and will take them to court and not only claim for my laptop but costs as well. Disgusted by their customer care or complete lack of it, making me telephone 0844 number almost every day to find information on my laptop they have had since the 10th November

sorry my mistake, i meant over £700 have already sent a letter to Gary, no reply as usual. is this who i would send court papers to?

Does anyone know of the Knowhow legal teams address so i can send off my county court claim?

Hi I am so angry with knowhow and would like advice as to what legal action i can now take against these people. I have sent 5 emails - no reply, numerous telephone calls some lasting for more than an hour and still no answers. I have had a laptop since 2006 and at the same time took out the PC performance insurance policy, paying a regular payment of £9.99 a month without fail for over 6 years now, a total of over £7.000. i had sent my laptop off for repair several times during september and october 2012, each time it came back with the same fault or sometimes a different fault, and had to be sent back to knowhow. I recently sent my laptop for repair on the 10th November 2012, knowhow attempted to return my laptop not repaired, when they first attempted this, the driver insisted i must take it as he had no paperwork to take it back and, in his words "it would just be dumped in some warehouse" i still refused to accept it, and the driver took it back. after waiting several weeks, emails sent, telephone calls made, i heard nothing, i was then told on the phone that my laptop neede a part, they ordered the part, but was told that as the laptop was so old the part was no longer available, i was told to ring back in 2 days, i was then told, after being on the phone for over 1 hour, that the fault was not covered by my insurance as there was a hole in the case there was no hole in the case when i sent it off, the problem i told them about was it had no power, it seems Knowhow had changed their mind and this was the first time i even heard of the hole in the case. i have had enough now, after paying so much for over 6 years and getting no reply from letters, emails or phone calls, i now widh to take legal action and revover all my expenses and costs, i have contacted BBC watchdog over this, is there any action that can be taken through the OFT or Trading standards? many thanks Sharon