losingourway
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The loan account was transferred (sold) from Lombard (the OC) to Idem/Arden over two years ago. The loan is very old so nothing whatsoever is showing on my OH's noddle report. My understanding from reading the forum is that RBS should NOT be dealing with Arden, as you have confirmed above. We want to pay Arden off and get RBS to pay us the full amount of the PPI claim directly. Is this what I should be doing? I don't want Arden to mark the file. Thanks
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The PPI claim has been successful - however - RBS are saying they will pay Arden the bulk of the money and the rest (interest) will come to us. I have asked them to clarify why they are paying Arden and so far they have not come up with a satisfactory answer. So the plan was to pay Arden the settlement figure (much less than RBS want to give them) then tell RBS to pay all the PPI refund directly to us (which I think they should be doing anyway). I just need to know how to make sure that we get Arden off our backs and what the credit file should be marked as in order to do so. Cheers
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Hi we are back again! PPI claim still ongoing. However Arden have now offered to accept a one-off settlement payment of approx 30% of the outstanding debt. We are probably going to try and do this but they state "Once the agreed amount is paid, we will mark your account as closed and your account will be reported as "partially settled" with the Credit Reference Agencies and no further collections activity would take place on the account". My question is: is "partially settled" good enough? I have tried searching around but still not sure what we should be aiming for. Your help once again would be much appreciated. Cheers
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Hiya I am back again. idem have sent a copy of the terms and conditions therefore fulfilling their obligations under the CCA request. Arden are now pushing for another Income and Expenditure statement to be filled in - please can you tell me do we have to fill this in? Do they have any legal right to this information? Can I legally ignore them? Many thanks in advance for your help once again! LOW
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Oh yes I know but at least I am on the right tracks! Thanks again!
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OK, letter written as per post 57, will be in the post tomorrow first class, thanks again. Did you have chance to look at my statintsheet and do my figures in post 54 (amount actually owing) look OK to you? Cheers Low
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OK thanks again. In the meantime should we recommence payments to Arden, to keep Resolvecall off our backs - say £1 or something? We are not paying anything at the moment. Cheers Low
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So are all my figures correct then, including my PPI reclaim, do you think? Where do we go from here, bearing in mind I don't think we have received everything we should have from the CCA request, Arden are pushing for an Income and Expenditure form, and Resolvecall are now on the case? Thanks again
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OK I think I may have sussed it! On the sheet you attached, I have put £5000 over 60mts @ 9.9% with a monthly repayment of £105 (ie £124 minus 15.5% PPI %). That gives a total of £6,300 meaning we actually now only owe £1,370, not £2,500. So am I actually trying to claim too much PPI back?!
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I have worked out the total paid is £4929 but then I am lost - reconstruct the loan? Presumably I am using the sheet you attached but I don't understand how to fill that in! I am sorry but I don't know what I am trying to achieve here!
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Here it is, thanks
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Thanks will do it after tea. Just opened a letter from Resolvecall
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The balance is £2,500 and the reclaim is £1,550 Thanks
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We have an update on the CCA request to Arden which was passed onto Idem as the data controllers. They have now sent us a photocopy of the original signed credit agreement along with a breakdown of all payments made to the account. I think we must be really unlucky as I gather from reading other posts that debts are normally sold on with the minimum of account details! that's all they have sent so I gather they have not fully complied with the CCA request and that terms and conditions should have been included? So where do we go from here - any help would be much appreciated once more! Oh and we have now received an Income and Expenditure form from Arden to fill in! Thanks LOW
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OK so I now have finished the letter and understand what to send to whom. However I am still a bit confused - please bear with me - as you can tell I am completely out of my depth here! It's with regard to Section E of the FOS CQ. You have said to keep the CQ to the one PPI agreement issue. If I do that, I am repeating my main point from my covering letter. Also I am not answering any of the very specific questions that appear in Section E. You have also suggested leaving boxes blank. I do not want to give them any opportunity to suggest that I have not filled in the form completely. So, my question is, in Section E, should I repeat my main point from my letter and ignore the questions OR should I give very vague answers to the questions (but not as detailed as in post 30) or should I leave Section E blank? I hope I have explained that clearly and that you can see why I am a bit confused! Thank you for your continued support with this - I WILL get there in the end!
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