Hi folks I purchased a BA ticket to Amsterdam about 18 months ago for a personal development conference - all paid for by myself. Before leaving and at the last minute my employer asked me to go to Washington just before - which meant i had to fly London to Washington, then Washington to Amsterdam, then Amsterdam to London. My employer purchased the equivalent of two singles: London to Washington and Washington to Amsterdam, and I assumed I would be able to jump on the return leg of my BA ticket back to London and not use the outward ticket. I didn't let BA know that I still wanted to keep my seat for the Amst-London return flight. When I got to the airport in time for the Sunday evening flight they would not let me board - saying they had cancelled my return ticket. I asked to board because i had purchased the ticket and they told me the flight was full (i.e. someone was IN my seat). I had to buy an Easyjet flight (now late at night) which you can imagine as it was also last minute was a ridiculous price (about £300). I complained to BA - and they said their action was justified because it is in the small print. I asked Which?advisors and they said there is nothing i can do and this is ok for airlines to do this. However, i would argue that i SHOULD be given a refund (not to mention compensation for the inconvenience and additional potential risk that they subjected me to) because: a) the small print for something as BIG as that should not be so small (they have a responsibbility ot make it clear). b) they have all my details in their database (their frequent flyer scheme) - and while they were able to email me about one of their (unwanted) offers they failed to email me or phone me querying why i didn't turn up for the flight and asking me if it is OK for them to cancel my return leg and sell my ticket to someone else. 3) I don't care what their small print is - if I have paid for a seat it must be illegal for them to sell the same seat to someone else whatever the situation and surely ridiculously greedy to not even give me a refund as they had sold it to someone else. Ok, so greed is unfortunately not a crime but unfair business practices (or something similar) is? I would be grateful for insight from any legal wizard who know the aviation industry. Lesley