Thank you for the invite. I run a 'not for profit' membership club for women drivers called FOXY Lady Drivers Club. That's Foxy as in shrewd and canny, just for the record.

This is my first post. I run a motoring club for women and we check out and approve garages and car dealers for Club members. There is a lack of genuinely measurable quality standards re used car sales as this exemplifies. I can't fault the advice given here but you might also research the new CTSI (Chartered Trading Standards Institute) Code of Practice scheme run by Motor Codes re warranty providers. (Sorry I am not allowed to provide the Motor Codes link here as I am too new a subscriber!) You'd need to check that the warranty provider in question is covered by this (most are) and hopefully you'll get advice from Motor Codes. If applicable the garage will be required to provide ADR/mediation services. My sympathies and I wish you a speedy resolution.

Phew! Have a good and stress free weekend I hope...

Can I check that you have your car and want the vehicle finance deal you thought was approved instead of the cash you paid ie you want the cash refunded and the finance deal as agreed? Fyi Evans Halshaw is part of Pendragon plc - the UK's biggest motor group they say so there may well be bureaucratic hoops to jump through. And what a shame you didn't use a credit card to pay with when you have more rights, as crazy as that seems after using cash. You should make sure you have spoken to the Dealer Principal at the Evans Halshaw branch (the boss, not just the car salesman) and if this fails (which I can't imagine...) that you put this in writing for the full and final return of all cash monies paid by you plus a gesture of goodwill from the business to recognise the stress and inconvenience caused. If that fails you can go to Pendragon and so on. I never recommend threats because that simply makes people more bloody-minded than normal - by all means tell your story afterwards. And I'm baffled because the dealership staff prefer finance deals because they earn commission from them. Could you have signed anything that made this a cash not finance deal in the end? By all means keep us posted.