Hi Joe, Sorry to hear this. If you originally flagged the issue within the 28 days, you should likely still be entitled to refund here. Please drop us an email to support[at]shiply.com with the subject "joescranejoe CAG" and I'll look out for it. Shiply

Hi Bo, I'm afraid it sounds like you've been a victim of online fraud. We've had several reports of criminals using the Shiply name to conduct an illegal practice called phishing and steal money, often by selling a vehicle/product that doesn't exist. If you look back through your correspondence in regards to the purchase of the vehicle, you will find that the emails do not come from @shiply.com. Shiply does not sell vehicles or any products in fact. We recommend you contact the police with any information you have at hand. Regards, Robert Matthams Shiply

Hi alandted, Firstly, apologies if you did not receive a response to your email. We do reply to all emails within one business day, so something does seem to have gone wrong here. Please drop us an email to: support[AT]shiply.com with subject CAG - alandted and we will waiting for it. Regards, Robert

Hi Ian, Sorry to hear about that, we can confirm that even though our system might say "you will not be entitled to a refund", if the transport provider accepts your cancellation request, you will still get it back. If your issue has not yet been resolved, please drop us an email at [email protected] with your Shiply username and we will try our best to assist you promptly. Many thanks. David

Hi Ricky, Sorry for the delay in response to you. We do always try to reply to emails within 1 business day so we are afraid we might haven't received your email. Could you try sending us an email again at [email protected] please? We will try to assist you with the issue promptly. Many thanks. David

Hi graemepark, I'm sorry that our emailed response was not what you were expecting and this prompted you to post up here. I feel perhaps this is partly our fault for not explaining the process in more depth to you. Shiply operates with over 8,500 independent transport companies of differing sizes. For these firms, ensuring they keep their vehicles full is very important to them. Therefore, it is vital that we help minimize cancellations on routes they have already planned out. This is the reason why we ask you to pay an up-front deposit which we transfer to the transport provider's account on Shiply. It helps to reduce the number of cancellations and time-wasters who cancel and affect transport providers bottom lines. Just like any deposit really, you are committing to buy the service on offer, if you then pull out of the commitment, you lose the deposit. In this instance, I understand that this is particularly hard for you to accept as the fault lies with the eBay seller and not yourself. We do sympathise with you here, it is unfortunate, we can see that you personally had every intention of completing the transaction, however that isn't what happened. In line with our user agreement, we do reserve the right to make the final decision as to whether or not to grant a refund of deposit payments. For the reasons stated above, I'm afraid that it is not possible. Sorry that this was not the response you were hoping for, however, I hope I have helped you to understand the reasoning and fairness behind the decision. Many Thanks. Regards, Robert Matthams Shiply

Hi Tobal, I'm sorry if you have not been receiving a response from us. We do reply to all emails within one business day, so I do think perhaps there is an issue with deliverability of emails here, or perhaps you are emailing in reply to one of our automated emails sent from [email protected] (these are not monitored by a human). From what you have said here, it looks like you would certainly be entitled to a refund. So, we can action this for you ASAP, please can you try to email: [email protected] and place "consumeractiongroup" in the subject field. That way I personally can keep an eye out for it. Many Thanks. Robert Cheap Courier Services - UK Couriers Companies