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About waz70

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  1. Hi all, Just remembered to update you on this post, my letter worked I had a full refund from NatWest in January. When I get a minute I will upload a copy of their response just need to edit out anything personal Many thanks.
  2. Hi All, I have now composed my draft letter for Natwest, can you please let me know if you think there is anything I should add or remove. Really appreciate everyone's help. Links I have used for information are:- https://www.psr.org.uk/psr-focus/app-scams https://blog.fscom.co.uk/authorised-push-payments-and-the-voluntary-code https://www.business.natwest.com/business/security/app-code.html Dear Natwest Bank Thanks for your response regarding your detailed investigation. I do not agree with your o
  3. Hiya, I do agree, my plan is to complain to the bank first get their final response then escalate to FOS that way FOS can't say after a year I need to complain to the bank first as much as I want to go directly to the FOS.
  4. I will do, I do not think their pop up message is enough when making a payment, if you are at the point of setting up a payment you are already believing you are paying a legitimate company or person, and then all they are doing is putting the decision into the victims hands to alleviate their responsibility in the matter. I will compile a letter hopefully tomorrow and put a copy on here for everyone's comments if that's ok Thanks again
  5. Hiya, Thanks for the response will the FOS not just reject it if I have not complained to the bank first?
  6. Hiya, Thanks for the feedback, I will be compiling a letter to the bank and see where I get, some key points I am going to include in the letter are:- Why should liability be down to just me? Banks notification not good enough, why have a continue button, the notification pops up majority of the time when making a payment to anyone? How was the receiving account setup How quickly did they notify the receiving bank of the fraud Where did money go from the receiving account It is Natwest's processes that have broken down to allow this to h
  7. Many thanks, I do want to take it further and to the I'm ombudsman if needed just not sure where to start.
  8. Hiya, Hoping someone can help me, I recently received a call from a HMRC phone number and made a transfer as I believed it to be HMRC as it was their phone number, it turns out it was a fraud call. I realised about 30 mins after the call ended and reported it to the bank and police immediately i have just received a response from the bank advising the below, is there anything else at all I can do? Thank you in advance for your help. Further to our telephone conversation we have now completed a detailed investigation into your case wh
  9. Hiya Letter before county court claim is notice that I am being taken to court to which you advised me above I should not ignore and must respond within 30 days, what I am asking is should I still respond to this although the land owner has written to parking eye. The link I posted advised how to respond to a letter before county court claim.
  10. Posted it because I still have a Letter Before court letter and I asked if I needed to still respond to that? I also asked if I should follow the advice on the link which was provided to respond to the LBCCC.
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