Thanks for the reply, I'll try to get more details tomorrow. From what little I know about her claim, she was using one of the PPI Claimback firms (charging 30% of winnings) to pursue the credit card PPI. A letter was received from the bank saying they would not be awarding anything for this. The PPI Claimback firm said they would gladly take it the FOS and fight it. I believe this was within the last 30 days. With regards to the loans, I believe 3 of the loans were re-financing previous loans. Strangely, I don't believe an actual request was sent to the bank regarding the PPI claim against these particular loans. I did hear a couple of months ago that some banks were going to contact customers themselves before they became inundated with numerous requests for back-dated statements / credit agreements etc. Could this be a case of the bank just saying, 'we know you've been enquiring about the PPI claim for your credit card, here's what you're entitled to on your loans'? All the other answers seem logical to this situation so thanks for clarifying. I'll try to give you some more information re: credit card claim tomorrow. Regards, AG

I'm sure that some of these questions have already been posted + answered here, but I haven't been able to find exact answers to the below points. So sorry in advance, but I hope you can help. After unsucessfully trying to claim back PPI payments on her credit card, my mum has received a letter from Lloyds TSB with a settlement figure based on 5 loans. But there are some parts to the settlement letter we don't understand. 1) The letter states that a PPI Policy was not taken out for any of the loans, and they cannot uphold this part of the complaint. 2) The settlement figure for PPI Premiums paid on the loans also includes interest at 8%. Am I right that a PPI Policy and PPI Premiums are treated differently within the claims process? Does accepting the settlement mean that: 1) she won't be able to claim against any PPI Policies at a later date? 2) she won't be able to prusue any claim for her credit card loans with the FOS at a later date? Also, is 8% a reasonable representation of the actual interest rate, or should it be higher? Furthermore, there is some confusing information within the section of the letter saying, "What will happen now?" Payment will be made in 2 installments: 1) An installment "for the PPI refund relating to any closed loan(s) due redress, plus the additional interest on your live PPI at 8%". 2) A "second installment will be for the refund which is made up of all the payments you paid toward the PPI and the costs attached to this." We would just like to understand more about what each payment is for and what it means more simplistically - none of us are financial experts so don't know what each statment infers... Another comment in the same section is also slightly confusing for us: "As payment also takes into account amending your loan as if you had never taken out PPI..." Does this just mean that they will adjust the total amounts of the loans, minus the PPI payments, as if they were never paid, and how does this affect the settlement payment in any way? Overall she is happy with the settlement figure, but I agreed to ask some questions on her behalf before the money is paid without challenging it. Hope you can help with the above as she has until 5th June, 2012 in which to challenge the settlement figure. Yours Faithfully, AG