I believe that there has been some consultation with an occupational personnel and think for the best part they are trying, but my son is double jointed and am not sure how this effects his personal ability with regard the task involved, he has resolved to wearing a brace/splint but it helps very little, my main concern is the attitude of his immediate line supervisor& his refusal to accept that the injury is occupational not social.

Thank you

I am just inquiring whether an employer can refuse to put minor injuries in the accident book? My son works at a major UK car manufacturing plant and has had difficulty for some time now because of the repetitive nature of the process he undertakes,it is a renowned process within the company as one of the more challenging tasks with a high worker attrition rate. He has had to have rest periods where he changes to more menial tasks to help him recover, but every time he asks to put the injury in the accident book they refuse citing his injury must have happened outside of work. He recently made a doctors appointment where the GP agreed that the injury was RSI. He feels it is being made difficult for him to report his injuries and the hope that the process can be made easier by an investigation into modifying it in some way are compounded as he is only on a 12 month contract and really wants to keep his job! Firstly does the employer have the right to refuse an entry in the accident book & are they allowed to suggest that an injury could have been caused by means other than work when my son is addament it is his process that is the cause? Secondly if he was to lose his job and no accident/injury is reported can he still bring his case to tribunal?

^^^^^^anybody?

Hi, OK Abbey have not accepted my rejection just offered to look into my complaint again as expected. So have to start court action..... now entering a dark place, where I have not trod before, Can anyone offer some assistance to what to expect. I have left it slightly longer hoping that they may give in and also really can't afford the fees, what time scale are we looking at before getting it back and is there any skeletons I should be wary of preparation that can be started I am planning to submit my N1 directly to my local court as this seems to cut an unnecessary corner as the Abbey are not intimidated by an MCOL claim.

As I thought have added to favs, hope it goes well for you

Hi, can I just ask a question as I am going through a similar path as you, but some way behind I have received the GOGW well below the asking price, but the address quoted in the letter for complaints differs to the address i originally sent my LBA, which address did you return the Rejection of offer?

March 29th Letter offering full amount *****Gladly Accepted****** RESULT!!!

just about to send Prelim, but am unsure about what I can claim and should they be listed separately in the letter, I am confused between terms only, are cheque clearance charges classed as an overdraft charge too?

What happened? was your claim refused? What approach did you use?

Have you tried and failed or have you accrued more charges since?

Trying to decide which rejection letter to send? I believe that letter 4 serves my purposes best as I only sent LBA a few days ago and the offer includes no payments only the offer, the only change I guess I need to make is with respect to any payment made. I am editing this part to read; If you do not accept my conditions for acceptance, or you do not respond within 10 days, I shall return any payments made. anyone have any experience or thoughtful input, I guess the banks are changing its reply formats as to give CAG difficulty when writing template letters.

personally and I know this is a little sad, but I hope to get to the courts so I can get the 8% too, call it compensation for all the turmoil they have caused me in the pass, luckily I am able to claim exemption from court fees so won't cost me either.hehe

Individually wrapped statements arrived 22nd March, no expense spared there then, adding it up as we speak.....

19th March A without prjudice offer was received a day after sending LBA guess I will have to send the standard rejection letter and carry on waiting for the 14th day.

Harvest Yeah, I had this stuff too, just a whole lot of bumpf put in to distract you from your claim wouldn't have even bothered reading it, its irrelevant I had a letter yesterday from FD wanting to cough the 80% offer so just hanging on now for the 14th day of LBA, will of course have to write accepting as part payment, but they will have to do better

Well firstly I would go to the right thread where RBS claimaints will know the deal....not being rude just not an issue anybody here would know. http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/ Mods?

Heard nothing from FD guess they must be busy, so sent LBA on the 18th. Have a question though, as the MCOL will fall around the 30th it is getting real close to my holiday which will have me out of the country for 2 weeks from the 16th April. What I want to know is it wise to leave the court stuff until my return or should I keep to the timetable and hope I don't miss any deadlines?

I have my thread added to my favs. If you use the template letters you can't go wrong, but you only add the 8% interest when you go to court, so just send the LBA laying out the charges you are claiming as before.

After last phone call, stating my statatory rights and giving 7 days to comply, recieved letter 2 days later telling me the phone was ready for collection, so sorted!

Don't worry you haven't C**ped out, there is no need to add the interest the statutory interest that is until the LBA letter. The interest that is mentioned in the Prelim is interest on debited accounts that have occurred as direct result of charges being applied. It is IMHO not worth worrying about and usually amounts to peanuts. However when you send your LBA you must state that you will be claiming the Statutory interest at 8% at the court stage. DON'T PANIC it will work out all right in the end

The truthful answer is, it shouldn't however the banks seem to be unpredictable in this issue. As this overdraft is a service they do have the right to remove it, but this would be seen as retaliatory. This exert is taken from the CAG files, should reflect any action the bank takes unfairly. The Financial Ombudsman has recently adjudicated in a complaint against the Alliance and Leicester bank on the matter of a retaliatory account closure. The Ombudsman found that the account closure of a Consumer Action Group user was merely a response to his claim for the recovery of unlawful bank charges. The FOS awarded the complainant £175 (of which £50 had already been paid by the bank) The Financial Ombudsman found that although the bank was within its contractual right to close the account, it was also required to operate the account contract fairly. The closure of the account was unfair because it was carried out in retaliation and as a punitive measure. Readers may recall that last year the Alliance and Leicester bank publicly announced that they would be closing the accounts of anyone who sought to recover their bank charges from them. Click here to see the latest news The Consumer Action Group now recommends that anyone who has had their account closed by their bank or who has been threatened with closure by way of response to a claim for bank charges should begin an immediate complaint to the Financial Ombudsman. Unfortunately this will mean exhausting the bank's internal procedure first. However it is well worth doing as at the moment the chances of a successful complaint appear to be 100%. Click here to read the forum discussion

Today 8th March Standard reply recieved 10 dys blah blah, just the waiting now....

Cheers

SAR sent 5th March