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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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FE_DUP_1 v Smile ***WON***


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Well, I have done it!!! Sent off SAR today, Registered Post. I can't believe that I have actually taken the plunge. I have been lurking here for a bit, I suppose plucking up the courage to do it. But, as I have said in another post, if my Mum can do it, so can I :) .

Will update when I hear anything.

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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And if I can do it anyone can. Smile take a while to repond to SAR's so be a bit patient, but they tend to be one of the better banks for paying up. Keep us posted.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Well said Caro....and if some featherhead like me can do it then you certainly can!

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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My SAR has been delivered and signed for today :) .

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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Share on other sites

Good work....first stage done.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Received the following letter from Smile yesterday.

"

31 August 2006

Dear

Account No : xxxx,xxxx and xxxx

I acknowledge receipt of your request for a copy of the personal data held by this Bank in connection with the above numbered account (sic, there are 3), together with your fee of £10.00. Under the Data Protection Act, this is referred to as a Subject Access Request.

I can confirm that arrangements will be made for the information to be provided within 40 days of the date of this letter.

Yours sincerely

Jan Leather

Customer Adviser

"

At least they have replied quickly!!! I have not heard anything from Abbey yet.

I will be playing this by my timescale, not theirs, ie 40 days from their receipt of letter, not 40 days from date of letter.

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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Share on other sites

  • 1 month later...

I have received all my statements today in two envelopes :). They sent all three accounts together. I have just got to make sense of it now!!!!

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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  • 4 weeks later...

Haven't updated for a while now.

Smile's statements were easy to understand. Just like normal statements.

Sent request for non-payment on 16th October and have heard nothing, but the Recorded Delivery letter has not shown as being signed for. So I don't know if they have received it or not.

Sent LBA today. See what happens.

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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Had a reply from Smile today apologising for not replying to my letter of 16th october. They are looking into my issue with charges and will get back to me soon, but ill let me know if there are going to be further delays.

They have until 16th November to respond to my LBA and then it's on to MCOL. Yeah!!!

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

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Share on other sites

  • 3 weeks later...

OK - left it for a few extra days because the internet was down :( .

Got my letter yesterday and a cheque for £2179 :grin: :grin: .

Apparently they have not settled the full amount because some of it was debit interest (not sure where they got that from because there was no mention of debit interest on the schedule of charges).

I was quite happy to settle for only £38 less than the full amount.

Happy bunny or what!!!

Abbey 2 x Current (1 Closed)

approx £2710.57 back to 2003 on joint

S.A.R sent 26.08.06

Data Protection Act Non compliance (both accounts) sent 16.10.06

N1 for Non Compliance served 06.11.06

Defence notification received 13.11.06

AQ 02.01.07

Request for Repayment sent 09.07.07

Suspension due to test case 11.07.07

LBA Sent 31.07.08

Smile

Repayment of £2179 received 28.11.06 :grin:

Egg Card

Repayment of £603.85

Link to post
Share on other sites

Yes well done. Bet you aren't fed up now.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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