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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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desparate for help - DLC nasties


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Hi, after reading loads and load of threads I am hoping someone can advise on a problem I have with a car finance

I returned car to a company called Direct Auto finance as wanted to replace the car with a better one. They gave me a final balance and instead of paying in full as it was high I decided to opt for something called voluntary termination.

 

I told I had to take out PPI or couldn't get the finance with them back in 2003.

 

I also believe I have loads of charges from letters and calls due to late payments which in fact made the final figure given to us much higher than what it should have been so might not have needed to give the car back. Since the car was handed back I immediately took another car finance with another comapny (no PPI!!!) and have not missed a single payment even though the amount is higher so I cn prove it wasn't given back due to financial difficulties

 

Can anyone advise I can do as DLC are chasing for what they say is a remaining unpaid balance which I dispute. These people are not nice to talk to and everytime I dispute things they just send me the same rubbish I already have.

 

Please can anyone help as I'm not getting anywhere with this.

Battling with Direct Auto Finance and Direct Legal Collections - March 2008

PPI issue & debt issue threads

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Hi Pink Gin,

 

Have you got any paperwork from the finance company saying that they agree to the Voluntary Termination of your contract?

 

Who are DLC?

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Hi, I have the contract, but all the details regarding the VT were mainly by phone although on my balance statement which shows payments I have made it does show a voluntary surrender cost. I alos have copies of faxes regarding where the car was being collected from

 

DLC are Direct Legal Collections and they are not nice to deal with.

Battling with Direct Auto Finance and Direct Legal Collections - March 2008

PPI issue & debt issue threads

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I got advise from a local solictor but it will cost me about £7k if I want them to take action against Direct Auto finance (no legal aid) and of course there is no guarantee it would be in my favour.

 

Going round in circles. :(

Battling with Direct Auto Finance and Direct Legal Collections - March 2008

PPI issue & debt issue threads

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thanks - not sure if that can help with this though as that seems to be for motoring offences but will look further.

 

i am trying to fu=ind out if anyone ever took this company to court and if yes what the outcome was buthave no idea where to start looking.

Any ideas anyone?

Battling with Direct Auto Finance and Direct Legal Collections - March 2008

PPI issue & debt issue threads

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HI, thanks - have looked there and have been given some advise previously but it appears to be of a comparing site and is very quiet.

 

I cannot afford to take DAF to court although I'd like to as the legal costs are very expensiveand I guess there is no guarantee the court would see in my favour because I did have the car even though I would have kept it as the car I now pay for is an extra £50 a month so it wasn't due to not being able to pay - it was the whole thing of not owing anything after so the £3.5K would have been written off. the balance they say I owe is just over £1k which I can't work out how they came to that balance anyway. Had I been told PPI was optional I would not have taken it and also had the charges I had received for letters/phonecalls I would have challenged this to get a true balance. I'm not saying I should not pay any charges - but what classes as reasonable amounts?

Battling with Direct Auto Finance and Direct Legal Collections - March 2008

PPI issue & debt issue threads

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