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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT v Banks - **Don't panic!!!**


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Can someone (ie Bookworm or another Mod) please clarify this business regards the Statute of Limitations act ?

 

Many of us are claiming that section 32 of the act should be invoked anyhow, under the contention that the charges were paid due to the concealment of the true nature of the charges by the Banks, and/or that they were conceded under mistake.

 

Now, if the OFT case does finally come up with the ruling that the charges are/were unlawful then surely this provides scope (in fact further confirms) our rights to contend any 6 year limitation under this act ?

 

So why now the urgency to beat the 6 year limitation ?

 

I can appreciate the wisdom of getting claims in as usual in order that they get dealt with as soon as after the case is complete...... but I don't see that this is going to have any detrimental effect on our right under section 32 anyhow ?

 

 

Someone please clarify if this ruling would change those rights or not ??

 

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks Bookie

 

Thought so.

 

I think that the OFT case, if ruled in our favour, would actually become an insurmountable precedent which could be used and cited in court bundles as evidence of the past concealment and/or mistake triggering either or both parts of section 32.

 

I think this could be easily applied and won in all cases, and would not require vast efforts. I do hope that when the time arrives CAG will encourage it, and employ it as standard practice in all POC's.

 

Thanks again

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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I agree with Bookie here tide.

 

If we argue concealment , then any act of concealment, past or present, on behalf of the banks is cause enough to raise the bar. As is agreed here by Bankfodders first post.

 

http://www.consumeractiongroup.co.uk/forum/show-post/post-712882.html

 

If otherwise using mistake, then that too was bourne of the banks continued misrepresentations.

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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  • Haha 5

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks for the clicks guys.

 

All the hard work on that draft was done by others (Alanfromderby and GaryH), but glad I could just be of assistance directing others there.

 

PM

  • Haha 2

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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  • 3 months later...

The OFT reply to defence is published on their website (and still contains the names of all the original banks).

However, when I've tried to open the document my browser quits ?

 

Anybody else having the same problem ?

 

Was wondering if it's some quirk with my browser, or if the OFT link has been withdrawn for some reason (eg; particulars changed, number of defendants changed etc)

 

Can somebody else go to the link at the OFT site, and try to view the reply to defence, and let me know if it's just me, or indeed something to do with the OFT site ?

 

The Office of Fair Trading: making markets work well for consumers

 

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Thanks both.

 

But browser still quits for some odd reason whenever I try to view the pdf?

 

I'm using Safari on a Mac..... anybody else tried with Safari ?

 

Pm

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Nope

Tried again today, still not working for me. Either the site won't allow access for Safari, or there is some strange setting that needs changing on my Mac.

 

Is there anyway that anybody could copy and paste or otherwise post up the content?

 

I think it would be useful for lots of other viewers of this thread anyway.

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Tideturner

Thanks.

Had a look at the site you posted. I don't think this is the problem, as I don't have any seperate firewall other than what comes as part of OSX installed.

I now believe that the OFT site has some sort of problem, as I've also tried to navigate to the link in Firefox, and I've navigated to similar links and pdf downloads on other sites with both browsers with no problems at all.

 

All very peculiar?

Perhaps the OFT site is running some wee spy program in the background, to monitor who is looking and taking an interest in the case; and it's creeping into the machines of those unwary viewers without firewalls.... and will eventually blow up their PC's, and then turn them into Triffids ??

 

..... or maybe I'm just being paranoid !!

 

PM

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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  • 1 month later...
The test case is being held at the Admiralty & Commercial Court in the Strand at 10.30 on Wednesday 16th January. The public are able to attend

 

The consumer group Which? is planning an anti-bank demonstration outside the courtroom on the first day of the OFT test case, according to an Independent article.

 

The case is due to end by Jan 28, but judgement is not expected until May.

 

Could be good opportunity for someone to get their old Hot Dog stand out of the shed.

 

Do a roaring trade...... would you take a cheque ? :D

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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