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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Connaught collections.......threats of Bankruptcy


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However it sounds like an empty threat with these guys

 

I've had clients made bankrupt by these people. Always assume they mean it when you receive these threats. There are things to consider, however.

 

a) are there any assets? if you live in rented accomodation it would be unlikely that bankruptcy would be the best option for the creditor as there is a distinct likelyhood they won't get any/much money.

 

b) what is the level of the debt? proceedings for bankruptcy can be very expensive, is it worth it?

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I agree with you there which is why i advice having stat demands set aside if thats possible in your case.

 

remember, you can only have a stat demand set aside if there are grounds to do so. a CCA request should be a priority in these instances although i appreciate the 18 day time limit is tight.

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Not sure what to look for regarding stat demand served correctly!

 

how did you receive it?

 

if you're in rented you can relax a little.

 

if they were to issue a creditor's peition it would cost them the best part of a thousand pounds, they would be highly unlikely to get a return on that due to your circumstances. my guessing is that this action is purely a scare tactic and that personally i feel their actions are disproportionate to the debt level. complain to the OFT about their tactics.

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It came through the post, but we've has flooding and postal strikes so the thing didn't arrive until a few days ago. Th edate on the letter was 13th july!

 

first or second class?

 

if you dispute the debt in anyway, you could apply to have it set aside, it might be considered even at this late stage due to the mitigating circumstances with the post etc. you need to fill in forms 6.4 and 6.5, you can grab these from your local county court or The Insolvency Service Website

 

remember the court will need to agree there is a reasonable dispute for the set aside to be granted.

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To be honest i don't have reasonable grounds. Was s/employed that went pear shaped and run up some debts.

 

What should i do?

 

CCA them with a view to possibly challenging the creditor's petition which they are very unlikely to serve in the first instance, afterall you're in rented accomodation. i would imagine they will not wasrte their money with the peition due to the cost.

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I have sent a CCA request but in the mean time could they just go ahead and start the process then? Do you think they will over £1600?

Should i just pay it or hang fire? I don't really have the money but cuold raise it with favours from family.

 

you are in rented, i'm 99.9% certain they WILL NOT issue a bankruptcy petition against you.

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