Re-registered member...was Asbo

[einyuk]

sent all my letters to complaints dept in milton keynes...........submiting n1 form thurs

[einyuk]

They might ask you to re-send the list of charges & interest spreadsheet again when they receive the court claim. They did that on my brothers claim saying that they didn't have access to documents that were sent to the complaints department. He actually sent them to the head office! Naturally our reply was rather short & to the point.

 

no problem anticipated that........ mind you all court claims go to head office ............got them all ready an just hav to update interest.......received letter 2day GWG amount £448 out of a claim of £6000+........think mine will b short an to the point also

[einyuk]

Update

I received this letter dated 18th Apr

Dear Mr XXX

As you know we are currently investigating you complaint that you raised with Abbey four weeks ago. I am sorry for the delay you are experiencing and I would like to take this opportunity to thank you for your continued patience.

Our reasearch is taking longer than expected because we want to make sure a full investigation is done. If we are unable to complete our investigation beforehand, we will write to you again in four weeks time to let you know how we are getting on.

I am sorry that it is taking longer than originally thought and would like to reassure you that your complaint is very important to us.

 

Yours sincerely

Richard Harris

Head of complaints

 

I was actually due to file the N1 form on the 19th Apr but limited funds have prevented that. Would it still be effective to do this when I get paid at end of the month?

Has anyone else had this type of reply?

This month had £85 in charges applied to my account so its adding up.

When submitting N1 form do I have to do another spreadsheet of charges but with the 8%?

Thanks

Thunderace

 

hi thunderace

 

i also had exact same letter..............few days later gogw arrived in my account...........so keep goin.

sent off a letter to SHabbey yesterday tellim em that it would be in their best interest to settle since they've acknowledged my claim and further costs would be incured.............hope it helps;-)

[einyuk]

hi thunder

 

i had to go through my spreadsheets and the interest sheet again and minus the GOGW amount.......... mine was £440.......i then deleted 15 of most recent charges that added upto £440...........bit of a pain but i wanted to be upto date when i filed my N1..............i accepted as part payment and told em i would be pursuing for the remainder.......template on site somewhere.

 

good luck:p

[einyuk]

nothin wrong with that.........same as i sent........maybe you will receive another letter along the lines of (which i got)

 

"as you know we are currently looking into your complaint.......sorry for the delay while we continue to look into your complaint.......unable to give you a full response just now.......if you do not want to wait any longer blah blah

 

then just give you the info on the financial ombudsman

 

prepare for court:)

 

good luck