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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Leaving the scene of an accident?


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No, it's not.

 

It is however automatic liability in terms of insurance so the poster is fully covered.

 

However *DO NOT* contact your own insurance company in the first instance. Your policy rate is affected by your claim history *REGARDLESS OF NO CLAIMS DISCOUNT* and *REGARDLESS OF LIABILITY* (well not strictly regardless as the amount it will be affected will change with the amount of liability involved in claims). Painful but true. In some circumstance a single "No liability" claim won't make any difference to your premium, with some combinations of factors, it can add hundreds.

 

If there is a no liability claim, contact the other parties insurer in the first instance. TNT will likely be "self insured" (this means they handle their own claims below a certain value, which will be quite high, £50k or £100k standard in large fleet policies). They should provide you will transport while your car is off the road from the moment it is reported to either being returned to you or being declared a write off *and* allowing reasonable time to purchase a new car.

 

Of course if the other party disputes the claim you will need to go through your won insurer. If its a write off your courtesy car (if applicable) will be withdrawn (with most insurers) so you need to get the other insurer to provide until you can get a replacement.

 

Regards,

Eduin

 

 

Unfortunately we have already gone through our own insurer, the other party wern't being very helpful, so it kind of left us with no choice, but thank you so much for the advice. :)

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Eduin is totally wrong. You must always inform your insurance company in the

event of an accident-even [as in this case] where it is not your fault.

 

 

Your insurance company request this, indeed it is a policy requirement. However, it *will* affect your premium but an unspecified amount and a legal test of the validity of this contract term is not available.

 

Bottom line, if the other insurer accepts liability you are a mug if you report it to your own insurer.

 

You did the right thing by informing your insurance co. It is especially important that you do every thing by the book when such a sum of money is involved.

Some Insurance cos. will try and avoid their legal responsibilities, and a failure on your part to inform could have given them a possible get out.

 

Insurers are generally very scared of the GISC, they require absolutely cast iron guarantees that they can invalidate a claim. And again the example was for a non liability claim where the other insurer accepts liability. The claim *will* cost you money in increased premiums, as such you are foolish to report it to your insurer.

 

(btw there are slight complexities in being able to report with *some* insurers as a "notification only" which should never affect premiums but 1. I wouldn't trust all insurers not to "rate" on this and 2. Some numpty teletubby could "close" the claim incorrectly meaning it is rated as a non liability claim which again costs money.)

 

Regards,

Eduin

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Your insurance company request this, indeed it is a policy requirement. However, it *will* affect your premium but an unspecified amount and a legal test of the validity of this contract term is not available.

 

Bottom line, if the other insurer accepts liability you are a mug if you report it to your own insurer.

 

 

 

Insurers are generally very scared of the GISC, they require absolutely cast iron guarantees that they can invalidate a claim. And again the example was for a non liability claim where the other insurer accepts liability. The claim *will* cost you money in increased premiums, as such you are foolish to report it to your insurer.

 

(btw there are slight complexities in being able to report with *some* insurers as a "notification only" which should never affect premiums but 1. I wouldn't trust all insurers not to "rate" on this and 2. Some numpty teletubby could "close" the claim incorrectly meaning it is rated as a non liability claim which again costs money.)

 

Regards,

Eduin

 

It is a condition of all insurance policies that you inform your insurers if the insured vehicle is involved in an accident.

 

It is however possible to inform them "For Information Purposes Only" which is commonly used if the T/P insurers have accepted liability.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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Trust me, Insurance have access to Police records of accidents reported. You may well decide not to report something - just wait til you make a claim next time.

 

You have a legal responsibility to inform your insurance company of any material facts.

 

Are you aware of the Criminal Offence; Obtaining a pecuniary advantage by deception?

 

FP

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Trust me, Insurance have access to Police records of accidents reported. You may well decide not to report something - just wait til you make a claim next time.

 

You have a legal responsibility to inform your insurance company of any material facts.

 

Are you aware of the Criminal Offence; Obtaining a pecuniary advantage by deception?

 

Insurance companies provide quotes based on trust, you tell them what you want, remember what you tell them and you get a quote. If a claim is extant you will be extremely unlucky for any misinformation to come to light. They don't search the PNC, they don't have access, they have a couple of pooled systems specifically for stolen vehicles, write offs and outstanding HP which may be checked if a claim is made where these databases are relevant but a third party insurance company reporting a write off against a vehicle you no longer own will *not* be found. *THERE ISN'T EVEN A CENTRAL DATABASE FOR NO CLAIMS DISCOUNT*!

 

And here's the rub. Even if the insurance company *do* discover an "error" the most they can do in the majority of cases under the GISC rules is to charge the difference in premium had the correct facts been reported. They still have to honour the claim.

 

Here's a few examples from my own personal experience (working in insurance not actually claiming) :-

 

Vehicle was modified. "It was like that when I bought it". Claim honoured, no additional premium charged.

 

Lied about employment. Claim honoured, additional premium charged.

 

Previous claim not reported when policy taken out. "I forgot about that". Claim honoured, additional premium charged.

 

Report made 6 months after accident having previously been dealing with the third party insurer before running into problems no "Notification" made to their own insurer. Claim honoured.

 

The vast majority of claims are never investigated at all other than to establish that the damage and cost of repair match up. Insurers don't have the manpower or the resources and its not cost effective. The only claims that I ever came across being repudiated all involved theft and even then it was very rare the insurer would risk a complaint to the GISC.

 

Regards,

Eduin

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A growing, large number of insurance details *are* held on PNC; fact. It's not always the the Insurance who would instigate a prosecution. The Police do not even need the permission of an aggrieved party to commence a prosecution (ie the insurance company).

 

I can tell you for a fact, many insurance companys do contact the Police for records of accidents.

 

The point is, you have a duty to share any material facts with your insurers. This is a point that has been held in law. It may not affect you or come to light over your average small prang in Tesco's car park. What do you think happens when the claim involves many thousands ?

 

It is true, that the offence of 'obtaining a pecuniary advantage by deception' is not

one that is used everyday; but is it really running the risk of this indictable offence?

 

There are stated cases in relation to this offence and insurance.....

 

FP

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A growing, large number of insurance details *are* held on PNC; fact.

 

Where was that disputed? What was stated was that insurance companies have no access to the PNC. Fact.

 

My post is based from experience working *in* insurance claims. The details are laid out and people can make their own decisions. As stated earlier, only a mug will inform their own insurer of a no liability claim where the other insurance company is accepting liability. In fact currect practise in the industry *compels* the TP insurer to deal directly with the aggrieved party and they face stiff penalties for anything that can be considered a hindrence to doing so.

 

Regards,

Eduin

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Hmm. One of the questions I was asked on my motor insurance quotations was and I quote , "Have you had any accidents in the past three years regardless of blame ? ".

 

Why shouldn't a person 'not at fault', not tell their insurance company what they have been involved in? Is it perhaps because they (insurance company) will factor this into the insurance renewal price and you may see an increase? Surely, if the insurance company does this, perceives there is an additional risk, then they are right to charge additional monies.

 

It follows then, that there is an implied right for the insurance company to be aware of all material facts.

 

Perhaps I am a mug, but I would always prefer to be honest and upfront about any no blame accidents having occured. If the insurance company want to charge me more, I will look elsewhere.

 

What happens further down the line once you have approached only the other party's insurer, in what you consider to be a straight forward claim.

After you have exchanged letters directly, and then you receive a letter stating that they allege you are to blame in some way? I don't think when you go running back to your insurer's to use their third party insurance they will be best pleased at you having kept them out of the loop. Your initial letters may have done untold damage in regard to the legal particulars for your claim.

 

FP

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What happens further down the line once you have approached only the other party's insurer, in what you consider to be a straight forward claim.

After you have exchanged letters directly, and then you receive a letter stating that they allege you are to blame in some way? I don't think when you go running back to your insurer's to use their third party insurance they will be best pleased at you having kept them out of the loop. Your initial letters may have done untold damage in regard to the legal particulars for your claim.

 

Why on earth would you waste the time writing letters? If my car has been damaged I want it fixed now and a replacement car already if it is not useable.

 

The GISC sets industry practise in insurance. Where a policy holder has notified an accident to an insurance company of which it is clear they will have liability, the onus is on *THEM* to immediately contact the other party and offer to make ammends. With the current rate of personal injury claims this also has the added benefit of quickly identifying any likely additional liabilities which means they get a benefit too. Claims handlers are trained to identify their liability. The nature of the business (what goes around comes around) means there is absolutely no point in *any* insurer playing silly buggers. Liability is determined quickly in 99% of cases and majority of them will be clearly identified as one insurer handling full liability. I.e. in well over 50% of motor claims, one of the two insurers decides to take full liability when they are contacted by their policy holder in the first instance.

 

If you have an accident, contact the other insurer by phone identifying yourself as the third party. They will tell you then, immediately, if they intend to defend the claim. If they don't they will transfer you to their in house claims handler who will 1. arrange repairs of your vehicle, 2. issue a hire car immediately if your car is not useable or while it is being repaired, arrange for any other loss to be compensated and medical assessment to be made in the case of injury.

 

If they are going to contest, sure go to your own insurer. If they aren't you are only wasting your own money by reporting, even as "Notification Only". As I said earlier, at least one major UK insurer "rates" (i.e. determines premiums) based on the inclusion of Notification Only events.

 

As I also said earlier, even if the other insurer decides to contest later :-

 

1. They cannot do *anything* about any costs they have expended on you (i.e. ask you to repay hire costs).

2. Your insurer still has to treat your claim normally, even if months have passed since the event. And these are *never* questioned.

 

Actually "repudiating" (refusing) a claim is extremely difficult for an insurer. The burden of proof required by the GISC is very high, certainly well beyond anything put forward as a counter against using the above guideline in motor claims.

 

Regards,

Eduin

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Perhaps I am a mug, but I would always prefer to be honest and upfront about any no blame accidents having occured. If the insurance company want to charge me more, I will look elsewhere.

 

BTW, something FYI.

 

Although there are hundreds of insurance brands in the UK there are *very* few actual underwriters which means when it comes to "shopping around" for the best price, although there is some leeway for how much a broker or brand will discount, they are still basing the cost off a very small number of underwriting providers (Base Quotes). IIRC, there are less than 10.

 

Regards,

Eduin

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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