Getting banks to admit charges are automated

[deemacperth]

No you don't have to inform them when you're recording the call for your own personal use. Thats why the Met police commisioner got off for taping his phone calls about the De Menzes affair.

[deemacperth]

You are also more then entitled to type up a transcript of the call for court, if the bank disputes the version of events in the call then you can always inform the court you have the recording of the call. If the bank refuses to allow it's admission then they can't question the validity of the transcript.

 

I still hold to the fact you can record the call in the 1st place though.

 

http://www.seg.co.uk/telecomm/record.htm

 

Have a look at point 18 of the explanation of condition 7.

 

If in your first or second letter to the bank, you put the caveat:

 

"Under guidelines issued by Oftel in regards the operation of my SPL (Self Provision licence), I inform you that I may record any future telephone conversations with agents of AnyBank plc for accuracy and consistency purposes."

 

That way you're making best endeavours to inform them. Cover your own back.

[deemacperth]

Maintaining accuracy and consistency is quite a widespread caveat. If the bank contests the accuracy of the transcript in court, you are more than entitled to produce the recording to prove accuracy of aforementioned transcript and as you have advised the bank of this prior, I don't see a judge refusing you permission to admit this.

 

I may be wrong though.