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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EMC car sales of Bagshot - 30 Day Right To Reject - Vehicle Casualty Report


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Thanks Gick,

 

I may just do that. I've also sent the court 4 PDF files from the defendants, all showing various signatures. When I called the court to tell them that I possessed these, they were VERY interested to receive these ASAP. The court clerk had never heard of this happening before.  

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Have had phone contact from the court.

 

Judge has sent a court date of mid August, as he wants to see how to proceed in light of the "mystery" discontinuation form.

 

As far as I'm aware, he requires all to attend on the date.

I do need to double check the attendance requirements though, as I'm not at home to see the actual letter notification.

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  • 3 months later...

We have a court date of 28th November.

I unfortunately will be working in Helsinki at that time, so I'll need to be absent. I

can do nothing about that.

The question still exists as to who they are trading as, and we await the answer to this. 

 

The judge was in agreement that the discontinuation form was not filled out by myself which we all knew, but I'm rather disappointed that quicker and tougher action was not admistered with that matter.

Perhaps I hope for too much. 

 

Let's see what November brings.

We're nearly 6 months in, so a few months more will make not a jot of difference. 

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  • 2 weeks later...

A bit of an update for you all,

 

I completed a N244 change request form and sent it to the court. This was necessary as:

 

A. EMC are not a limited company

B. EMC have stopped trading

 

The court have accepted my request, so the case is now against the parent company. The court and CROWN MOTOR DIRECT LTD now have all the documentation that I will personally present in court on 29th November ( now that I will not be overseas on this date). My claim amount is now FAR more than the purchase price of the vehicle. I'm rather optimistic, and quite looking forward to the hearing in all honesty. 

 

The defendant's never opted for mediation, but I stand to gain much more now through the court anyway. Let's see what goes down in a few weeks. 

 

@ admins. Is it worth changing the thread title to highlight the defendants name change ?

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1 hour ago, dx100uk said:

ST is the claimant

doesn't defend anything...

 

bundles to court at the hearing are called witness statements and need to be exchanged 14 days before the hearing date of 14th nov

 

has the defendant contacted you by email at all ST?

but you gave one on the n180?

You're right. I used the incorrect wording, so apologies for the confusion.

 

I've had no email correspondence from them since end of March. I did fill my own email address in on the N180. I can't remember if I added their own email address in though. The form is at home in Scotland, and I'm in Finland right now.

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  • 2 weeks later...

That's why I changed the name on my claim to CROWN MOTOR DIRECT LTD. It cost me £100 to do. 

 

I've a few hundred to add to the final bill yet. Roll on end November.. 

4 hours ago, Bench123 said:

Hi 

 

How can I prove that EMC car sales is just a trading name of Crown Motor Direct Limited? I am asking as I am waiting for a date of hearing against EMC but they cesead trading and we don't know what to do next?

 

Thanks 

 

 

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  • 3 weeks later...

I won my case. Decided after an hour of court. Only myself and the judge were present.

 

The money claim is against the owner of EMC, which the judge changed there and then. I'm imagining that this is going to cause me a whole new set of problems, seeing as how EMC are not trading anymore. So although the main battle is won, I still have this carry on to deal with. 

 

Let's see what happens over the next few weeks. if they had just accepted my right to reject, it would have saved me a ton money and time. They're are also having to pay much more to me than the purchase price of the car, so they're out of pocket too. 

 

EMC, over to you to do the right thing. This will not just go away, and I will get what's owed to me..

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The owner himself. He sent a defence in, but it was a 1 page fairly poor effort full of half truths and lies.

 

The judge was saying that the EMC paperwork does not really mention CMD, so better to go after the owner.

He was very, very helpful and 100% behind me.

 

Now to find this elusive owner.

I have all of his details so the challenge is on.

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