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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Ex-employer overpayment


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Hi all

 

My ex employer overpaid me a months wage at the end of last year, thinking it was bonuses/holidays I was entitled to at the time, i spent the money. They contacted me a week later to confirm that it wasn't and that I had too pay the £1000 back. We reached an agreement to pay back the cash in 3 installments and i requested they send me over the Direct Debit details.

 

They eventually sent me the details, 9 days after the first payment was due to be paid, and due to my working schedule I informed them that i would have to wait till towards the end of the month to put the money in since I didn't have access to online banking, which they were satisfied with.

 

However when I went to get the DD details to pay the money in, I noticed that the name of the company they requested me to pay too had been slightly altered, after looking at companies house the company I had worked for had gone into administration.

 

Now here's the thing, I didn't pay them any money, since as far as I'm aware (I appreciate I may be totally wrong) that when a company goes into administration, they are effectively writing off their losses or that the administration would follow up on any debts/credits, and whilst I have no issue with paying back money that wasn't due to me I also don't understand why I should be paying a new company money when I might still get chased up off the administration team.

 

I received a letter off a solicitor today, informing me that if I did not get in touch within a few days (which had already passed by the time I got the letter) that they would be starting legal proceedings and I would incur all the costs, interest etc and the letter even stated that he was representing my ex employer with their new company name(not the company I had a contract with).

 

Any advice or help would be much appreciated.

 

Thanks

Paul

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I think you need to write back to them explaining that your employer was the old entity, not the entity mentioned in their letter ... and if they would like you to make payment to a different company, would they please provide evidence of the new company's entitlement to that money, bearing in mind that the previous company is in administration and you do not wish to be involved with any possible attempt to defraud creditors of the previous company.

 

The important thing is to keep a paper trail. Keep a copy of the letter.

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