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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I need help finding out if I qualify to claim


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Hi harry

 

To be absolutely sure I think you would have to send a Subject Access Request to each lender you list. Each one will cost £10 and will yield copies of agreements and statements (amongst a lot of other stuff too).

 

From this information it will be possible to determine which ones had ppi and which ones didn't.

 

Self employment is one of the criteria for mis-selling.

 

Take a look at the PDFs on the fos website for the guidance notes.

 

Hope this helps

 

ims

 

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Hi harry

 

I agree...it does seem unfair.

 

Given what these financial institutions have done to consumers, I feel it is better to have as much information as you can get. I think its fair to say that there is virtually zero evidence of them playing ball and being fully open and honest even after the Judicial Review. You only have to look at a few of the PPI threads to see that they will still baulk, delay and deny etc.

 

You might be lucky with a simple approach - no harm in trying but don't be disappointed if they try to fob you off.

 

This site is all about consumers Regaining The Right and that means asserting yourself over these people and taking control.

 

Better to have a full paper trail and a well researched case if you want to take court action (which is a lot quicker than using fos) so building that case starts right at the beginning in my view.

 

Regards

 

ims

 

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Hi harry

 

Unfortunately the image is too small to read.

 

Can you post it up as a PDF file

 

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

 

 

Thanks

 

ims

 

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Hi harry

 

If you hit "go advanced" and "manage attachments" you can add and remove attachments from there.

 

Won't hurt to leave the JPGs up though.

 

Regards

 

ims

 

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PS.

 

What does the phrase:

 

"Mortgage Protection - £40,000.00"

 

refer to?

 

Could a PPI have been "incorporated" without my knowledge?:???:

 

Hi harry

 

What you posted was a letter of offer and there is no mention of ppi on it. I think the protection you mention relates, at first sight, to the life insurance policy you handed over to them.

 

The only way to be 100% sure would be to SAR them (although you could just phone them in the first instance and ask)

 

With only the mortgage offer document it is difficult to be sure. It has not been unknown for these things to be added without the customer's knowledge though.

 

ims

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Hi harry

 

Have to confess I'm not an expert on Life Insurance (not that I'm an expert in PPI) but cerainly your statement in the previous post about PPI is correct.

 

Others will be looking at this thread and will advise on your Life Insurance query.

 

ims

 

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