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Are Barclays going MAD?

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Hi everyone,

While I have been away funny things have happened. I started my claim and all went smoothly till just recently. Three weeks ago I received my statements and all good untill last week when I received a letter from Barclays sent to my PREVIOUS address saying that they were looking into my case and that they will answer me by the 14th of September...tomorrow. I assumed it is to make me an offer though I have not sent the letter asking for my money back yet. Now yesterday I received a letter, this time to my current address saying that they cannot send me the bank statements I have asked for because they cannot trace me...not by account number, not by address and that they need more informatin from me...????!!!! What is going on?!

Any ideas on whta to do next?

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No and it sounds strange..


I would write back to them, remind them of the account number, sort code and your address. Also remind them that the 40 days applies from the date of your original letter and that you expect them to comply.

15/08 - Premilinary letter sent to Barclays - £2565


29/08 - No response to Preliminary letter. Sent Letter Before Action

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