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Insurance refusing to refund after 5 days !!!


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Hi all,

I am abroad due to work and was planning to go back to the UK soon for a couple of weeks before coming back out. Thought I would hire a car from Heathrow and use that instead of two taxi fares back and forth. While reading stuff about car rental on MSE, noticed that I should get car hire excess insurance. So had a look around and selected iCarhoreinsurance.com which came to roughly £40 for an annual policy. Was due to travel on the 10th but the flight got cancelled due to a strike by the airline staff. Next few flights were all full and instead of waiting on a chance, I changed my plans to travel when its a bit warmer. And thought I would buy an annual policy again when I travel.

I purchased the policy on 9th Feb and went through quidco that gives £13. So the policy would really cost me £27. I thought I would give my friend's address so if they do send anything by post (like a cover note etc) he can let me know immediately in case I need to sign something. Paid through my credit card which is registered to my permanent address. All went through ok and I received the key facts and policy wording pdf docs pretty much straight away. When all my flight plans got delayed, I thought I should cancel the policy for now, and buy it when I will take the flight home. So on 15th Feb I wrote an email to the company (customerservice@icarhireinsurance.com) to find out how they would issue the refund, would they issue a cheque or just straight back on my card I paid with. email is as below:

------------------

Hi,

I purchased a European annual policy (details as below) on 09/02/2011 but is not required any more. If I wanted to cancel the policy in line with your 14 day cooling off period, how would you refund the money? Would it be back on my card that I used to pay?

Look forward to hearing from you,

Yours sincerely,

xxx

------------------

 

I received a reply from the customer service as below (mainly saying that my premium is not refundable !!!

 

Hello Mr. XXX

 

Thank you for contacting iCarhireinsurance.com

 

Your policy incepted on 9th February, therefore under our Policy Cancellation Rule, your premium is not refundable. We have provided the cancellation wording as expressed in our policy documentation sent to you within the confirmation email when you purchased the policy.

 

Cancelling this Policy

 

Within 14 days of purchase: If within 14 days of purchasing this insurance You decide that it does not meet Your needs, Your premium will be refunded in full minus an administration fee. If however within the 14 days and/or since inception You have travelled, made a claim or intend to make a claim, or if the policy has incepted, then the premium will not be refunded.

 

After 14 days of purchase: If You decide to cancel the policy after 14 days of purchasing, then no refund of premium is available. If however, Your policy has not incepted, then Your premium will be refunded in full minus an administration fee.

If you have any other questions, you can call us anytime between 10:30am - 4:30pm Mon-Fri.

 

Regards,

 

Customer Service

-------------------

 

 

Thing is, I know its not a huge amount of money, but to have a policy against the FSA Rules of 14 day refund and simply refuse to pay is just taking the P*** :mad2::mad2:

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The fact is you wrote to them possible after thecover had ended, so you had already "used" what you had paid for.

 

You could write to the Insurers with proof of the cancellation of flight, confirming you were unable to use the cover, however, I wouldn't hold your breath. You may have more luck writing to the Airline, especially if it was an inter EU flight.

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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The fact is you wrote to them possible after thecover had ended, so you had already "used" what you had paid for.

 

You could write to the Insurers with proof of the cancellation of flight, confirming you were unable to use the cover, however, I wouldn't hold your breath. You may have more luck writing to the Airline, especially if it was an inter EU flight.

OOPS, Sorry I missed the length of the cover bit and did not write my original post well. Its an annual policy I purchased. So I had used 6 days out of 365 days at the time I wrote to cancel the policy.

I will add this now to my original post too.:-)

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Well I cannot see what their problem is. They even replied to you within the 14 day cooling off period!!! This seems a classic case of bad training. Ring again. If they maintain their stance then speak to a manager. Keep their email with the date on it for later!

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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Well I cannot see what their problem is. They even replied to you within the 14 day cooling off period!!! This seems a classic case of bad training. Ring again. If they maintain their stance then speak to a manager. Keep their email with the date on it for later!

Many thanks Craig, Will do.

 

I posted this thread on MSE too. Got lots of help from some very kind people. And ......... the CEO of iCarhireinsurance himself signed up yesterday to MSE and replied to the thread !!

forums.moneysavingexpert.com/showthread.php?t=3057530

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