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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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asda mobile/Vodafone-Question for VF Web team...........


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Hi peeps

 

For transparency here is my reply to Ford

 

Hi Ford

 

This isn't something I have any details on here as ASDA operates as a virtual network operator and uses a different SIM to ourselves.

 

I have called ASDA on your behalf this morning (08453032732) and they have confirmed that the SIM will work in a Vodafone locked phone, however it won't be fully compatible and that to have access to data and picture messaging services you would need to unlock the phone.

 

I'd suggest before purchasing a phone locked to Vodafone to test it in a friend or family members phone (if you know someone on Vodafone) or you could test it in your local store before you buy.

 

Let me know if I can help with anything else

 

All the best

 

Kirsty

Web Relations Team

Vodafone UK

 

MARTIN3030 - Thanks for noticing the work I'm doing :) It's very much appreciated.

 

I didn't ask about the ASDA offer - but it is a good one. Although I did almost get mowed down by the hoard of people coming out of the doors bearing tables and chairs! :eek:

 

Take care

 

Kirsty

Web Relations Team

Vodafone UK

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Hi Ford

 

We can unlock all phones except the iPhone and the BlackBerry Storm.

 

If the phone is on pay as you go and over 12 months old the code will be free of charge.

For pay as you go phones less than 12 months old a charge of £19.99 including VAT applies. The £19.99 will need to be credited to your phone before you apply for the code. Once the NUC has been issued the charge will be debited.

 

If we have the code on our systems we can provide it straight away. If we don't we'll request it for you from the manufacturer. This usually takes about 72hrs unless it's a Samsung phone (they have a timescale of up to 10 days).

 

Take care

 

Kirsty

Web Relations Team

Vodafone UK

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Hi Martin

 

Provided the phone is a Vodafone UK locked handset we'll be able to provide the unlocking code for it, but you would need to have an active sim card with Vodafone (either Pay As You Go or contract).

 

All the best

 

Kirsty

Web Relations Team

Vodafone UK

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