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    • An update - Still receiving emails and letters - but have been getting text messages too. nothing aggressive just asking me to get in touch.    the text makes it look like it from the bank on first glance - it reads -   'the banks name' would like to dicuss our recent communication...etc... then lists IDR phone number and email FYI - reporting them as spam
    • Hello, After seeing all of the posts about BMW on here I really wish I hadn't even considered them! I bought a used car from them over the weekend, one specifically which had a reversing camera and cruise control in the advert. I was foolish at the time of purchase and didn't check to see these functions work on the test drive (totally my fault). Now that the car is home I've checked and checked and neither of these functions are available. I even checked on Parkers and it seems that no Skoda Kamiq '21 models come with any parking cameras at all. When buying the car, I was told all that was needed was 'Four signatures and £500' to secure it. I was never shown any of the documents, and instead the sales rep opened a box on his iPad and asked me to sign. He had been complaining about the length of time some customers take these days all throughout my time with him. (Again) foolishly I signed. In my email inbox I now have four attachments from BMW, one of which is my signature under a letter which basically says that the cars don't need to match the advertisements online, or have any of the features that a sales rep talks about. I realise that I've made mistakes in not doing my due diligence here, but thought I might as well ask the experts here if I have any rights left to claim that the car was miss-advertised, or if I unknowingly signed them away? Thanks in advance
    • where was this PCN:? please complete: pers i cant see the point in an sar yet await/if they ever send a letter of claim. as long as you've not moved since 2022 you are OK to totally ignore . dx  
    • ah this is a B2B PCP then as your are sending the SAR as a private individual and not as repping the co. you need to prove to them. unfortunately, i think that will also reset the 30 days. dx
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unpaid leave for diabetes appointments.


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Diabetes most certainly is covered by the DDA, this has been tested and agreed and your friend cannot be subjected to any detriment in the workplace due to the condition. The issue of paid time off is a tricky one though as I don't think there is any requirement on the employer to pay for time off unless paid time off is part of the company's sickness policy. The DDA says that employees should not suffer a detriment over other employees, and employers should make a reasonable adjustment to accommodate specific needs of a disability. Therefore if non-disabled employees are permitted paid time off for a medical appointment then the disabled employee cannot be penalised for his condition requiring a greater number of such appointments. Similarly a reasonable adjustment should allow the employee paid time off for diagnosis or unavoidable work-time appointments, but the employee should also, as far as possible arrange routine appointments outside of working hours, or at the end of shifts so as to minimise the need to take time away. The key word in all this is 'reasonable'. Most large employers would separate 'disability leave' from 'sick leave' so that the employee is not disadvantaged. Is the fact that unpaid leave results in a financial detriment? Certainly, but is it also 'unreasonable' for the employer to have to pay the employee for all time off? The DDA does not, as far as I am aware, make provision for unlimited paid time off, merely for a 'reasonable adjustment' on the part of the employer.

 

It would certainly be unreasonable for your friend to be penalised for self-administered blood glucose tests, or to make him work outside of his normal shift after an essential medical appointment, but, it might also be 'reasonable' to expect a certain amount of time to be made up if the number of appointments were frequent and having a detrimental effect on the operation of the business. The answer, I guess may lie in the Royal Mail sickness policy and in making a reasonable adjustment to permit a disabled worker to enjoy the same treatment as is available to other staff.

 

It does though seem that your friend is being 'punished' in terms of the treatment he has received, which could also amount to harassment on the grounds of a disability. He needs to pursue the Union, ACAS may also be useful, and consider raising a grievance to get this on a formal platform. Please keep us up to date.

 

I have a personal interest in this, being a recently diagnosed diabetic myself, so I can appreciate how many appointments are required whilst things are stabilised. My employer however has never raised an eyebrow at my need to keep visiting the doctor, but then I am salaried so it is accepted that the time that I work more than makes up for the odd hour off anyway.

 

The Royal Mail's own guidance on the DDA (see particularly under 'reasonable adjustments' and allowing time off for appointments and assessments) HERE

 

Good case law regarding diabetes and the DDA HERE

 

Employment Guidance from Diabetes UK HERE

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My mum had to take holiday for appointments relating to osteoporosis this was for 5 weeks therapy last year. Should her appointments fall within the DDA. And can she reclaim her holiday leave.

 

A disability defined by the DDA is a physical or medical impairment that has a substantial and long term impairment on the ability to carry out normal day to day activities. Osteoporosis would almost certainly be considered a disability for the purposes of the Act, as it is a condition likely to last more than 12 months and would have a restrictive effect on activity, particularly without timely and ongoing treatment.

 

Under the DDA the employer should make reasonable changes to the employee's working conditions, workstation or treatment to cater for the disability, and this would include being granted time off for medical appointments without punishment or unfavourable treatment. The employer would though have to have prior knowledge of the condition. Was the nature of the condition discussed with the employer prior to the appointments becoming necessary?

 

Your mum should not have been forced to take holiday, as this placed her under a disadvantage compared with others free to book holiday for enjoyment rather than neccessity. The DDA and the issue of 'reasonable adjustments' is unclear on the subject of paid time off, but it would have been reasonable to allow a certain amount of time as paid, and at least being given the option of unpaid time off for the other appointments. This also must not have been recorded as 'sickness'. Where it is normal to allow staff paid time off for medical appointments, it would be considered discriminatory to penalise your mum for having to have more appointments than 'the norm' for the workforce.

 

She should certainly raise a grievance on the grounds that she was forced to take holiday for medical appointments and that this would appear to be discriminatory as it denied her the opportunity to take a paid holiday for enjoyment - a right enjoyed by other staff.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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