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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Looking forward to this


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Hi

 

Ive just hand delivered my DPA disclosure request, now i just have to sit back and wait for the reply, i am looking forward to sending out the actual amount request as the Halifax have bled me dry for years with charges, and thats not funny when your a single mum and every penny counts.

 

While i was in the Halifax handing this request in another candiadate behind me also handed one in, seems the site here is doing a great job for the people.

 

If only we had realised sooner, i wonder just how many holidays i could have afforded, in past yrs had i not had this money taken from me by the Bank.

 

Debbie

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Hi little J

 

I hope you manage to get your money back too, it is a great shame what the banks have done to everyone over the years, but i am glad to be part of all this. It just goes to show though that no matter what you apply for etc as a consummer you always find you have been robbed in one way or another.

 

Once i have sorted all my stuff out here in this country, i plan on up rooting to a sunnier climate, because i have also found out the goverment will fund you with children if your children go to a local school in that country, as long as it is within the EU. Why is it they keep all this kind of information from you.

 

When i took my letter to the Halifax requesting the DPA the girl i dealt with was smiling and said good luck. But prior to that i had been in 2 weeks previous to hear the usual old crock of sh*t that they will drop one charge out of 6 as a gesture of goodwill. Had i not found this site through a good friend, i would still be falling for the same old line, gesture of goodwill and freely giving them money for 5 other charges that i can ill afford.

 

How foolish we all are untill some decent citizen who knows the system, provides us with proper information and the help, to achive our rights.

 

I intend to go all the way with my claim, and as i am on Benefits i do not have to pay the court fee to take them to court either. At least there is some justice if only a small one.

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Well what do you know.........ive just recieved, another Charge of £30 today whoopie......don't they just love borrowing from me, dispite my DPA letter to them, will reply in writing to them rather than the online page Any suggestions on what i should quote in my letter....?

 

Debbie

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  • 3 weeks later...

Well today i thought i had been mass mailed by someone, all my statements for the last 6 yrs ploped through the letter box. I set to work right away, high lighting all my charges, total came to £2,122.97p to this i need to add £90 from last week and £116 which i am gonna be hit with friday this week. It will more than clear my overdraft. It would have been a lot more but i gained a big amount of money from a property sale in this 6 yr period. Prior to that i was getting them all the time. Would love to go back 18 yrs.

 

I am sending off my second letter tomorrow, giving them 14 days to return my money to me, while i was in town today i picked up a claim form from the court as i have no intention of pussy footing around with offers they see fit to give. Im going straight for the juggular.:rolleyes: Have to say when i paid the £5 last monday for the statements i expected them to take longer than 8 days, but they have set up a special department now to deal with the DPA's haha....NOW thats what i call MONEY WELL SPENT.!!!

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Hi

 

Having read the FAQ's i see asking for more than 6 yrs worth of charges has not been tested, i am sure i have paid huge sums over 18 yrs, to the bank.

 

Should i be the one to test and try the theroy, what do you guys think...?

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  • 2 weeks later...

Ok here goes, went into Halifax.....case of having too, as had been short changed at cash point but full amount had been taken out of my account.

I got £70 instead of £80. Gez if that wasn't bad enough, they have made the start date of my account years later so instead of banking with them for 19 yrs, they say its only 10, unless i have something lying around somewhere i wont be able to prove this. But she says grinning, i had a motgage with them, and the account ran along beside that ha ha so all i need to do now is trace that, somehow, as i did internal transfers, that account is now paid off, but i have some thing on it somewhere, and its is in the last 6 yrs that i paid up in full, As i am planning to move again i have got rid of various papers, but i am sure i can find something somewhere and out wit them.

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SO far i have had my letters dealt with very quickly, and good response, Now the fun seems to be starting, sent Periminary letter off on 20th April, got a reply today ::::wait till you read this, It said thankyou for your letter, dated 20th April, requesting information for the last 6 yrs of your account, We can provide this for a small charge of £5 haha.!!!

Gez Can they not read a request for repayment of £2,601.68 in charges which they have taken from me....I think they are hoping i will give up and go away.

SO WHAT DO I DO NOW? wait till friday and fire out the last letter with the intent of proceedings should they not pay up in the next 14 days, or do i point out their mal administration first.

All my letters to them have been from the templates.

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  • 3 weeks later...

Hi Everyone,

Firstly thanks for all the encouragement & support through this, I am on my 12th day of LBA being hand delivered, posted and recorded so no worries about them recieving the LBA. 14 Days are up Saturday.

 

So Monday its off to the court to hand in my court papers. In the last twelve days ive heard nothing from the Halifax, in a way im glad because i don't have to read a petty offer letter from them and get more annoyed.

 

Since starting this i am in the process of having one ccj removed, via Capital One bank credit card. I applied myself. I used the futher information that i was unaware of at the time,

I have also sent out other DPA's which i will list on here over the weekend, so you can see how far i get with them all.

Those included will be Egg, MBNA, Citi Financial, Benificial, (yeah right).!! and first direct. Capital one.

Dread to think of the grand total.

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  • 2 weeks later...

Hiya, court papers have been filed at the court just waiting to hear now, in the mean time after the 14 days of the LBA This Sat i got an offer from Halifax for £285 as a gesture of goodwill..... Well whilst that is nice i think they should have added another 0 to be anywhere near my amount owed to me by them.

So will say ok but not as full and final settlement. as i intend to uphold the claim i have since filed, do you think this sounds ok....?

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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